Massage Envy

Always a great experience here. Communicate your needs and they will do their best to accommodate them.

I give this rating after being a member of Massage Envy since 2012. Before I was married I would go to the Buford location and just recently while pregnant I have been seeing Marie to help keep stress levels low due to my high risk pregnancy. I'm surprised to see low ratings at this location. Most of the 1 star reviews are mostly people complaining of their massage therapist, which you can always change any time you come in. Assuming your massage therapist will be the same gender as you is quite a stretch to be complaining about....you can request them to be the same gender.nThe staff are insanely friendly. The location is clean and beautifully furnished. The massage was relaxing and when I informed my massage therapist I wanted a warmer table or cooler table I was given what was asked for....electronic warmers are not going to be what you need at the snap of your fingers. A little understanding goes a long way.nI highly recommend this location as well as Marie! Shes been wonderful!

Please watch out. This place does false advertisement! I bought this mother's day promotion for three 60-min facial sessions for my wife during the mother's day period in 2019. I paid $150 for this voucher, which was supposed to be worth $180 for three 60-min facial sessions. When my wife first went in for her 1st facial, they gave her a hard time about this voucher saying they do not recognize the voucher. Finally, the manager agreed to honor the voucher (the fact that she had to argue with the manager about this voucher is already aggravating) and wrote $100 on the voucher saying each facial will be like $50 and she has 2 more facials left. Fine. This time, my wife and I went together to get facial since 2 facials left on the voucher. After our sessions were done, the front desk person tells us that we owe $20 since each facial is $60 and there is only $100 on the voucher. We explained that the voucher was for 3 facials as written on the voucher, but they responded by saying that the voucher barcode only brings up $100. We explained again that each facial was considered $50 based on the promotion and voucher, but the front desk people did not understand and said they cannot do anything about it. The front desk people actually called their manager, but their manager also said she cannot accept this promotional voucher and the balance of $20 had to be paid. We ended up paying the $20 difference as there was no other way. We felt like they cheated on us and ripped us off. This promotional voucher was a total false advertisement. Dont buy any of their promotional products because they will say they dont recognize them.

I have been a member for approximately 3+ years, had only one minor issue in past and it was quickly handled by the owner Ray and I have been overall pleased. HOWEVER, with a recent issue that could have been resolved quickly with the appropriate attitude, has instead turned me sour on this place. HANNAH who Is the “manager” spoke to me as if I was a child and I am old enough to be her mother, she started out with “what YOU need to understand” and followed it with “our system is very complex, so you wouldn’t understand”, really??? This is VERY condescending and the epitome of poor customer service. I cannot imagine this is what the owner Ray would want a customer to experience when coming to his business. This girl needs a lesson in people skills related to handling problems.

Great place.. I try to come twice a month if I can.nThey take notes on you, and remembered me and what I liked.nJust unfortunately never enough time..