Lowe's Home Improvement

Just to be clear, this review is specifically for this Lowe's location, not the company as a whole or website.nnThis Lowe's stands out only because of how bad it is compared to every other Lowe's location I have been to. The employees actively avoid interacting with customers; preferring to talk among themselves, hold personal telephone conversations and even occasionally reversing direction in an aisle when you attempt to approach one. If you are fortunate enough to corner an employee, there is only a small chance they know where/what you are looking for. They will grunt an aisle number, shrug and try to disengage as quickly as possible. They will NOT actually help you find it as they seem to have better things to do.nnStaff here rarely brings lumber/construction carts back inside the building, instead letting them pile up in the parking lot for customers to have to retrieve themselves.nnWith that other major store not far away, you'd think they'd try just a tiny bit harder. In short, the only reasons to go to this location are 1) You know exactly what you need and where it is in the store (with the exception of lumber, which is so bad, you will have to discard 4 out of 5 pieces you dig through) or 2) You can't spare just a few minutes to drive 3 miles to their competitor.nnUpdate: More examples of Lowe's quality. Shipping deferred 7 times and when items finally arrives, this is what arrived. No damage to the box or packaging, it appears this is what Lowe's shoved in a box and sent out to me.

Warning: If purchasing an appliance from Edgewood Lowe’s and expecting a timely delivery and honest service when it doesn’t come on the expected date, just don’t bother.nnI’m not sure who’s fault it is since Spirit and Lowe’s seemed to play the Blame Game for what happened, but I was supposed to get my delivery on Friday. Because I had work, I had a family member wait around all day for nothing. We were asked to give notice if we needed to re-schedule our delivery, but no one on their end had the courtesy to say THEY were not coming. We then went to the store in person that night to ask what had happened (after my family member had tried to call someone at Lowe’s to no avail). We were able to speak to the manager, but he did not understand what had happened. Spirit had told us earlier that day that our items were not put on the delivery truck that morning by the Lowe’s employees. The manager informed me I would receive a call to re-schedule the next morning. Saturday morning I received a call from someone to reschedule and it seemed like it would work out to have the delivery sent to me the following day. Sunday rolled around and I didn’t hear anything from anyone. I tried calling Lowe’s, but nobody from nearly any department would answer the phone. Spirit answered after the first ring almost every time but they never confirmed my order for Sunday. Instead, I was given a time frame for Monday. Monday was a no-show as well for unexplained reasons (there was a 2-hour delay, but that did not mean a no-show in my book). My family member and I went back to the store in-person to find out what was going on. All they could do was look up when my delivery was scheduled for. I was ready to give-up, ask for a refund, and take my business elsewhere, but we ended up taking customer service’s word for it. Tuesday morning, I got a voicemail about my delivery arriving and I called Spirit back to confirm. Thankfully, I got a phone call from the driver 4 hours later that they were 10 minutes away. There were no issues with the installation, but with the amount of headache, gas money, and time it took to get my products delivered in the first place, I would not recommend this business to anyone I know. Please try to treat your future customers with more respect and honesty.

They have appliances out with price tags that they won't sale. I have never seen a store that wouldn't sell the floor model if they know they will be not be getting anymore in. The sales associate seemed to not know what to do, even though she had a written list of options because other people wanted to buy the same refrigerator. Assistant manager was polite and he tried to help but was told by the girl that no more would be coming in and that the department manager said it couldn't be sold.

The young lady in the flooring department was very helpful and informative-3/18/2021. She helped my husband and I find the flooring we needed. It was mixed in with another flooring. She also informed us if we wanted more what we needed to do. She loaded the flooring on the cart. Her customer service was A1. We said thank you then. I say thank you again.

Ordered a refrigerator to be delivered two weeks later on Tuesday. After waiting the four hour window we called the delivery company who said they couldn't deliver and to call Lowes to set up new date.. Tried all day could not reach anyone.. Next day they called and said it would be delivered Thursday, had to call delivery company to get time of 630 pm to 1030.. After waiting up to 11 pm with nobody contacting is we gave up.. Now on third try and it's Saturday. Will be going to Home Depot, much better service.