Many Maids Cleaning

Abismal Service!! We bought a new house and requested a cleaning before we moved in. We had agreed on a cap for the budget and gave a list of items we wanted done. We were told we would receive a call if those jobs were not completed in the time so we could reassess. We never got the call, so we assumed that the job was completed in the three hours. When we got to the house, not only did we find that the majority of the list we had requested was NOT done, but the things that had been done, were completed in a sloppy manner. There were streak marks on the windows worse than before and the floors looked like they were only swept and vacuumed. It should NOT have taken THREE HOURS to sweep and vacuum! When we asked about it, they refused to acknowledge they did any wrong, and insisted on charging us for the poor job. They agreed to give us a discount after a lot of discussion, but it was only 15%. Fifteen percent off for a job they didn't complete. On top of everything, in no way should the job they did take 3 hours! By myself I could have done what they did in 30 minutes. Poor quality, dismal effort, and awful management.

Sadly, if I could give zero stars I would. We hired these cleaners today and I can’t believe how terrible of a job was done. The (3)cleaners were at our house for 4 hours, claiming they did a deep clean. (We didn’t ask for 3 cleaners as that would be way over budget, but they sent 3 and tried to charge us a small fortune). The initial texts came across as a single cleaner at a charge of $35 per hour until the house was done. The job that was done (in 12 man hours) was sub par at best. I’ll own up to the miscommunication on how many cleaners were coming, honest (and expensive) miscommunication. It happens. They claimed it was a deep clean. I asked what that entailed and was told on top of standard cleaning (who knows what that means to them), the walls, cupboards, baseboards, and who knows what else, she trailed off after that, takes a long time on top of normal items. I was still stunned about the cost but told them that if that’s what they did, it is what it is and we’ll pay for it. They offered to lower the price, knocking off almost a hundred dollars (this should give you an idea on how much money they were initially asking for) and I thanked them for the kind gesture and they left. At this point, I’m thinking Its gonna feel like it’s a hospital with the cleanliness but that was absolutely not the case. Upon further inspection, I start seeing even standard jobs were either terribly done or neglected all together. I then looked at the walls/cupboards (which were supposedly included in their ‘deep cleaning’) and it was very apparent they didn’t even touch it with a cloth, let alone clean it. Ultimately the most simple things weren’t even attempted. I have pictures to show these items. (Amongst many other things that are harder to capture through pictures) I called the company number and spoke to a woman (who wasn’t one of the cleaners) and explained my dismay at the poorly done job. She was actually very reasonable with me and let me vent, which I appreciated. But I did tell her there was no way I was going to pay what they were asking for, it really was outrageous for such a not even basic clean. I asked to have someone (specifically the manager) come and see what it was I was upset about so he/she knew I’m not just some lady trying to get out of paying. She told me she should would call me back with more info. She called me back and explained that the cleaners stated that our baseboards and doors were old and couldn’t be cleaned easily. (Our finish work is craftsman style (2 years old), the easiest of styles to clean). I Told her that’s absolutely not true and said I’d be sending pics to prove it. Once seeing those, I never heard back from her other than a text offering a lower offer (I ultimately paid this amount to just wash my hands clean of this) I gave a rebuttal explaining my frustrations and feeling taken advantage of as a first time customer and then received another phone call which was one of the cleaners. (I was hoping to speak with the owner) Once I spoke with one of the cleaners on the phone directly, she denied ever saying that her coworker (about having an older home) and spoke over me while I was trying to explain why I was so unhappy with the service. At this point, she says she will come back and clean what they missed so I can pay the full amount and I declined. After lying to me, talking over me and raising her voice, I had had enough and told her I do not want her back in my home. (This is actually what upset me the most, the dishonesty) I told her I would pay what I felt was fair and she began to threaten me with sending me to collections. 🙄 at that point I was finished with being yelled at and ended it by saying I’d pay the amount they offered and they’d get this review in return - with pictures. Ultimately, handle with caution unless you want to pay through the nose for mediocre quality service. I will never use them again.

I believe I was fraudulently charged and that items were stolen. I let the cleaners in at 8:10 and they were gone by 12:16 (4 hours) when I arrived back at the house. The hours charged were from 7:30 to 12:30 (5 hours with two cleaners). They also stole some of the chemicals I had at the house. The house was not clean. The counters were not wiped down, floors not cleaned, oven not properly cleaned, cabinets not cleaned (inside or out), vanity drawers not cleaned, floors not vacuumed, bathroom not cleaned (tub, floors), Clorox toilet pellets stolen, A/C vents not cleaned, light fixtures not cleaned, windows not properly cleaned, hard water stains not cleaned. Heather said she would send out someone to **make it right**. Turns out she charged me for them as well. After all was said and done the home was still not cleaned properly after 5 people came out. I received the invoice and was shocked at the price. She offered to send me a discount of $100 if I agreed to not complain about the services received. So obviously, I denied the **hush money**. DO NOT USE THIS COMPANY. Their employees lie about hours and steal stuff and are protected by the managers. I asked for the owner to call me back - still no response. I have photo evidence (shocking really) of the services not completed.

I needed a house cleaned ASAP. I called many maids and spoke to Heather. She was super polite and very helpful. She got it scheduled and taken care of even though I was out of town. Returned to an extremely clean house! Very impressed by this company and will definitely recommend!

I had my house cleaned for the first time by Merry Maids (Christina and Jasmine). They were here on time and did an excellent job. I definitely will have them back again