Massage Envy

After Covid it’s been harder to get appointments but when you can always a nice way to unwind.

First, I arrived at 2:30 and my appointment was at 3:00pm. After arriving and standing at the door for like 3 minutes I finally opened the door to signal the receptionist who was looking right at me. Well. She comes out gives me the tablet I answer all the questions and she proceeded to tell me that I can wait outside or in my car until 3:00 and they will text me. As I wait patiently, in pain mind you because I woke up in excruciating pain in my back. I noticed a man ud83dudc68 walk right up to the door at 2:56 and walk right in. So I get out at 2:59 so that I am prompt to my appointment only to be greeted again and asked what they can do for me. I was asked to continue to sit outside because the massage tech was not ready. I waited. After about 5 minutes I said. Can I just cancel. At this point the rudest guy goes it will only be little longer she will be with you. I said no thanks I have a lot to do and I didn’t know that the service wasn’t exact. He begins to go back and forth with me and try to make me understand that I shouldn’t want on time service. He proceeds to disregard my concern and never offers a courtesy apology or anything. He felt as if it was my job to wait. I said well I’ve been here since 2:15. He says.... who told you to do that! 15 minutes is enough. I said I was here then as well and was told to wait. The reviews concerning the customer service being awful here at Decula message envy is correct. He was somewhat confrontational. It was odd. Any hoo!!! Please don’t waste your time here!!! It’s not worth it!!

Awesome, friendly and accommodating staff, great masseurs. I recommend Enrique, he is superb!

The massage therapist there listen to your needs and provide excellent service.

Customer service is horrible. You have to jump through hoops to cancel your membership in the middle of a pandemic. I no longer live in the area,ntried going to a different massage envy, and I was told I have to come the location that I started my membership in order to cancel it. After an extended run around, I was told my membership could be cancelled over the phone, but I would lose my free massages tied to the account (there were about 10 of these). No problem for me until they call two or three months later and tell me, that can't be done. Instead, I have to reinstate my account by paying $200 and THEN they can cancel. No thank you.