White's Ace Hardware

One mistake after another. I was hoping this would be a great experience. I ordered an item online for curbside pickup at 9am. Never got an email saying it was ready. By 4pm, I called. They had no clue what happened, couldn't even find the order at first. And the best part was they didn't have it in stock. So I was forced to drive down and buy a more expensive one and proper customer service was completely absent. I will continue doing all my business with Lowes and HD and Ace should be ashamed of themselves. I asked that the store manager call me and Melina assured me she would (twice, once on the phone and once in person). No one ever called, so I called and waited on hold for 10 minutes to speak with Cindi. Cindi was nice but had her hands tied to do anything about it other than 10% discount, which is too little too late. This is a summary of events, but the details are even worse.

Explant service

Knowledgable staff. Always helpful. Excellent service. Great old fashioned hardward store. Can buy screws, nuts, bolts etc by the piece. Store is small but has a lot of items. I love not having to park or walk a football field to get in, around and out. And it's easy to get help when needed.Also they leave you be if just looking.ud83dude0e

Ordered an item and picked up in store! Quick in and out! Great service! I want to go back when I have more time and just look around. Very nice looking store, feels like I went back in time! Definitely not like the big box stores!

Great customer service!nThey were able to fulfill all our needs on this shopping trip!