The Drain Team

I can’t say enough good things about this company, especially their customer service representative, Christie, and their technician, Seth (#405)! I needed wax rings installed on two toilets and two shut off valves replaced under the bathroom sink. I was expecting to wait weeks to actually get someone to the house and two days later, it’s done!nnChristie was very friendly, communicative, and helpful in quickly resolving a bad experience with the technician who came to give a quote and sent Seth over to take care of it the next day.nnSeth was professional, COVID conscious, communicative, and did a stellar job with the work. He even didn’t mind replacing the faucet on the sink (a job I had planned to do myself, but was happy to have done) as a late addition to the job. If you need work done, ask for Seth by name!nnI’ll definitely be going to these guys first for any future plumbing needs and I give them the highest recommendation I can!

We called the Drain team out on Oct 24,2020 for a clogged drain. They used the auger to free the drain it lasted for about 6 weeks just past the 30 day warranty the charge was $196.95, Called back out again for the same issue on Dec.8,2020 the charge was $350.00, Lasted 20 days, December 28,2020 called them back out, the tech refused to do the job without being paid first not honoring the 30 day warranty. I had to call the office and they told him to honor the warranty after several tries he said he needed someone to come out and blow out the drain with high powered vacumn. The cost was $1600.00 they said sand had gotten in the drain and sand mixed with water makes like a cement mixture the high power would clear the line. Well it lasted exactly 13 days Had to call them back out on January 11,2021. The tech who came out said the job he needed to do wasn't covered in the $1600 already paid. He wanted more money. Called the office and he finally tried to clear the drain, he wasn't able to. The office said they would no longer honor any warranties. Because of the blockage of the sand. Why didn't they when they first came out say there was a blockage and the drain line needed to be redone? Instead, in that short time they had charged us a total of $2,146.95 and we still had a clogged drain. Had the drain line been dug up and replaced the amount we had paid would have covered a good part of the cost to do so. Very dissatisfied and would never recommend them. My dad who is 86 years old, on a fixed income, paid the money then had to dig up the area and do part of the work. I would think twice before calling them. There are many other plumbing services in the area who also are available 24 hours a day.

Very professional and cordial. Arrived in timely manner, were very thorough and sent estimate same day as inspections. Thank you DrainnTeam

Amazing customer service, always on call and quick response time to come out and solve my plumbing needs. I highly recommend.

I cant say enough about how satisfied with their services. They were fast, fair and reasonably priced.Shawn is fantastic. Thank you all who assisted.