Douglas Orr Plumbing Inc.

I have used Doug Orr for the past 15 years, and I only have great things to say about them. When dealing with clogged drain pipes I know I can call, count on them to show up quickly and do quality work the first time. They have not failed me once in the past 15 years. I highly recommend them.

Home Depot assigned them to me. They didn’t contact me so I called them two days later but forgot to mention the Home Depot. I told them I need to make an appointment to replace my old water heater. The customer service told me she needs a picture of my current water heater and she can send me a quote on the same day, once I approve the quote, they will wait for the new water heater to arrive and then they can come to work. I emailed her pictures and called her right after to have a double check. She confirmed she got it. But I have not received any quotes until now. Anyway, I called here the next day after I sent the email. After transferring me to her, no one pick up the phone, I was on hold for 15 min. Other time I called here, when no one pick up the phone, the lady who transfer my call will tell me to wait and no worry. But this time, what’s going on? I want to spend money rather than ask money from you! Later that day, they called me but it’s a call regarding my request to Home Depot because she said so and she didn’t know what service I need otherwise she should know I need a new water heater and all other information I gave them. I told her what I need and she gave me a price. However, I found another plumber during my waiting time. This another plumber came to my home to do an estimate right after i talked to her, and did the work quickly the next day. It’s also a little bit cheaper. But I appreciate this another plumbing company. They keep their promise and treat you very well.

Called to schedule a service for repair and installation. Great customer service. Was able to schedule me for the next day. Amazing tech who showed up when expected and did a fantastic job to repair and install. Will recommend their service around me.

Absolutely the most professional service bar none! I would never consider any other company. My plumber Luis was a godsend.

Excellent and extremely quick service! Repaired our air conditioner immediately and the price was reasonable. Highly recommended!!