Cox Plumbing Co. Inc.

This was a great plumbing experience.nIn the past, we had very frustrating service and billing from OTHERS.nnCox plumbing was prompt, responsive and genuine. Great work at an appropriate cost.nnHigh recommendation.

He was very informative and helpful. He gave me other alternative ideas which fit my budget. Would definitely recommend him to anyone and I would definitely use him again!! Thanks for the quick and great service!

Similar experience as other people. Have been a commercial customer of Cox for years, prior to the current owner. Needed some gas line work done and had an appointment for Jeff to come out and check out the work. Was told he would need to stop at the end of the day, between 4:30 and 5:30. At 4:45 I called and asked if he was still coming. Their answering service said they would relay the message. No call/no show. Called the next morning and got an apology with no explanation. Was told that Jeff would call me. No call and we have gone on to use a different plumbing company for future needs.

Had an appointment with this company for work done on a recently purchased house that I hadn’t moved into yet. I made a special trip to MKE from Green Bay to be at my house, needing to make special arrangements for others to watch my kids.nnNo one showed up to the appointment. I sat by my side window (next to my driveway) for part of the time, by my upstairs window overlooking the road in front of my house for the rest of the time. When I called to find out what happened, I was given an obviously false statement* about how no one was there to answer the door. I have a doorbell. It works. Even if I believed that someone actually came to my house, I don’t know if I can trust them to fix a shower if they can’t figure out how to use a door bell.nnNow that I see I’m not the only person who’s been forgotten by this contractor, I’d advise anyone else to look elsewhere for plumbing services.nn* If you want to give a bad excuse for not showing up, don’t give me multiple different times for when your plumber supposedly showed up and left.nn(In their response they noted attempts to contact my wife and I the day of the appointment. This is at most half true. My wife made the initial appointment, and Cox called her to confirm it for the wrong day (a week earlier). I called to clarify the correct date and that I would be the point of contact from here on out, giving my number and reiterating that I would be the one to contact. I can’t say for certain if they called my wife before the appointment, but they did leave a voicemail after the fact. I have zero phone calls, missed or otherwise, from before, during, or after when this plumber claims to have been anywhere near my house. I don’t typically go out of my way to call out a small business like this, but the bold faced lying is difficult to stomach and cannot be ignored when there are so many other options out there.)

Phone always is busy. Not useful when I need a plumber