ServiceMaster Recovery Services | Water, Fire, Mold Restoration

This Service Master crew was great to work with. They were super punctual and easy to communicate with in setting up the job. We're in Iowa and a huge walnut tree demolished the second story of our house and roof during the derecho. The Service Master crew came in and removed all the debris (ceiling tiles, roof beams, shingles, insulation, etc.) and cleaned up the floors and made sure there was no damage. Everything was spotless, which I was not expecting. This is making it a lot easier for the construction crews to get in and start repairing. I would definitely use them again (but am kinda hoping I don't have to).

We’ve used Service Master’s residential cleaning services in the past four duct cleaning, upholstery, and carpet cleaning and have always been happy with the services provided and the end result. Recently we had a water event that flooded our bathroom, bedroom, and finished basement, so it was a given we call Service Master. They again were very prompt, knowledgeable, and professional; from the project manager who assessed our damage to the technicians who came into our home. Another aspect I really appreciate is how kind everyone is; they all really seem to not only take pride in what they do, but also really care about helping their clients recover from an incident. We’d recommend them in a heartbeat!

We noticed a flood in the basement at 7pm on a Friday after a rainstorm earlier in the week. It was very difficult to get a hold of any company to help. Mark responded to my call, walked me through the next steps to take, and we had our basement cleaned up and drying out by the employees that night. We are very appreciative for the responsiveness and quick actions the company took. All the equipment used was then removed days later and our basement was left in a condition ready for refinishing.

Joel was very prompt & flexible in scheduling a service visit to address some water damage and mold in our summer cottage. When he arrived, he quickly assessed the situation and gave us a range of options of how to address, recommending a practical (and cheap!) solution that fit our needs. We very much appreciated Joel's honesty, knowledge, and professionalism - he will certainly be our first call if we ever need help in the future! Thank you Joel!

After experiencing flood damage in our finished basement, our insurance company contacted a local firm for mitigation since they were comfortable dealing with them. Unfortunately, the work was amateurish, leaving behind a lot of trash and unnecessarily ripping out the home's sound system (which I have not yet been able to restore). Also, when pulling an ice making refrigerator from its under counter setting, they broke a water line connected o the refrigerator. We had to shut off the water supply and we had to call in a plumber at our expense to fix the problem and restore the water supply.nnThree weeks went by without hearing anything further from that company so we decided to reach ServiceMaster Recovery Services. Checking back with the insurance, we were told that we could use our own contractor. Promptly, representatives showed up, took measurements and produced a restoration plan. We agreed to the estimate and restoration work began shortly thereafter.nnThe old cabinets were replaced, new refrigerator installed, bathroom refinished, new carpeting and flooring completed. Their finishing carpenter spent several days making sure everything was done correctly. Wish I could get him to come back for some handyman projects.nnSuffice it to say, the ServiceMaster Recovery provided a fast restoration and we couldn't be more pleased with the results.nnVyto & Diane Kapocius