Therapeutix Wellness Center

I was given a gift card for this place years ago, and the following mothers day I bought one for my mom. We forgot about them for quite a while and I called about a year ago to see if they would still honor them... Barb said they would and we scheduled appts. We were told the wrong date and showed up a day early, because of the mistake we were told to come back the next day and they would comp. one and to keep the gift card for a later time. A couple weeks ago i remembered we still had the gift cards and knowing it had been a while, called to see if we could still use them. I was told they would still be honored but would expire the 21st so I scheduled an appt. for us for the 18th. We went today to get the massages, both Becca and MaryAnne did a great job (as did they ones that did our first massages) but when we went to pay it said my gift card was expired. Alyssa (the sweetest receptionist ever) didn't know what to do as the computer system wasn't letting her use it called Barb. She told her the situation and Barb said she would be right in to show her how to change it. Alyssa asked if we wanted to wait as Brb only lived 10 minutes away and would be there shortly so we waited. Forty minutes later Barb was still nowhere to be found... I was pretty mad that we had sat there for that long and poor Alyssa kept apologizing for something that wasn't her fault. Luckily another Manager happened to be out back and was able to help her get us taken care of. I appreciate them comping the massages for the first mix up that was made with scheduling, and I have been impressed with the massages and Alyssa but the fact that Barb knew there was an issue, and made customers wait almost an hour when she said she was coming in to help was incredibly rude and unprofessional. She should have just walked Alyssa through the steps over the phone if that were the case. Sorry for the long review but waiting almost an hour for somone to show just so we could finish paying and leave kinda ruined what would have been a great experience.

I absolutely love this place! Every service I have had done has been amazing. The staff is always super friendly and I love the atmosphere:)

These are the worst lashes I have ever had in my life! I got them done on a Saturday and by Monday morning my left eye looked three-weeks old. Waited 48 hours to get them wet because the technician that did my lashes did not give me any care instructions whatsoever and still after showering they both looked 3 weeks old! She told me she had only been doing lashes for a few months and it shows! I will not be coming back! I will give her the compliment that they did look great when I left, hence my very large tip! I

Love this place! They’re so organized and professional 😊

My husband got me a 60 minute massage here for Valentines day. When I called to schedule the appointment they insisted on having me put a Credit Card on file, I told them that the massage is already paid for so why do they need a Credit Card. They told me they require all appointments to be secured with a Credit Card. I made sure twice that my card wouldn't be charged at all, and they ensured me it wouldn't. When I showed up for my appointment they had the gift card, and I confirmed again that the card on file will not be charged. They again assured me it wouldn't be charged. After the massage, they said they'd charge the card on file. I said NO! this is already paid for you have the gift card. They said, "oh yeah, your card won't be charged" The next day I checked my bank account and sure enough my card was charged for the massage. I have called 3 times and left a voicemail and haven't been able to get in touch with these guys or even have them call me back!