Bergstrom Used Car Super Center of Appleton

I was greeted and treated very kindly and respectfully. I was lucky enough to get to work directly with Mike Hammer and Kara Homan. Two outstanding people! They listened to my special needs and wants in a newer car and worked very hard to meet my deadlines. Within a couple days, they had my new SRX on the lot for me to test drive. They madenme feel comfortable about the loan process and were very knowledgeable. The customer service did not end when I left with my new(used) car. I have heard from both Mike and Kara since my recent purchase. I would highly recommend their services.

I had a great experience purchasing my vehicle from this location. Nicholas Brouillard was the salesman that helped me select the perfect vehicle. He was very informative, professional, and patient with my indecisiveness. He was also flexible with finding a time that worked for me to come down on more than one occasion.

UPDATE: We were able to get ahold of Bergstrom and they are replacing the plastic seal cover at no charge to us. The decision was made quickly and they apologized for the frustration in person.nn-nnMy husband and I purchased a 2017 VW Tiguan right after businesses started opening during COVID. The car was not detailed, understandable, so we made an appointment to drop the car off the next week to have it detailed and to fix some minor paint issues. When we went to get the car, the exterior had been detailed but absolutely nothing was cleaned in the interior, there was a bottle of Neosporin behind the rear seat, not something that would be missed. So once again, we left the car at the dealership for the interior to be cleaned. I was a little upset, but nothing major. I understand things happen. When we, yet again, went to go pick up the car it was obvious they had only cleaned behind the rear seat.nnA few months later we noticed a plastic piece by the windshield was broken and should have been fixed before letting us drive off the lot. We called Bergstrom and gave them over a week to return our call. No response. Now we call again, having given ample time to respond, and my husband gets jerked around on the phone, then just left on hold.nnI am generally a very understanding person, but we have now had 4 instances where the service was poor. I would not rush to purchase a vehicle here again and will continue to followup on my windshield issue. Updates to follow.

The staff here was absolutely amazing. We were in tight spot when our vehicle broke down in the middle of our family vacation. We live in Michigan and thought it was going to be difficult since we were out of state and did not have all the paperwork we might need. Adam was so helpful and encouraging as our sales guy. He made everything seem easier than we had thought it was going to be. Nick was absolutely amazing as our finance guy and explained everything. The whole team was so friendly and helpful. We went in feeling down on our luck and they surpassed every expectation we had. Thank you so much! We love our new car.

Sad that you people had to be angry that we took plans at the bank for warrant in since of your plans. But we people can't afford thousand of dollars when we can get the same coverage for less in a plan from a bank that would still cover everything you guys want us to pay. To me that greedy for money. Lower your cost so we can afford then maybe more people will take your plan. We were so shock at how much more your plans were than our bank. I mean thousand or more. Wow!! People watch out! They really are in it for money.