American Freight (Sears Outlet) - Appliance, Furniture, Mattress

We had a great experience at this location. Jeremy was awesome and all staff was super friendly. We had went to another location right before this one and was told would have to wait 4 to 6 weeks for all their selections but we found at this location the same stuff and got the same day. Thanks again to Jeremy and staff. Will be back for our future purchases again

We started our search for a freezer at the store. The delivery was $150 cash because we were out of their main service area. The website indicate we were in the area. The explanation was that they had just taken over from Sears and things weren't synched up yet.nnWe looked several other places, and decided to order from Sears online. We placed the order with delivery and paid for the delivery up front.nnThe delivery guys still wanted $150 up front! I paid it and wrote and called the store. They never got back to me, and never refunded the extra money paid for delivery.nnThe sales guys were good to work with as were the delivery. This would be a 5-star experience if they had not overcharged for delivery and then not made a refund.

Cheap furniture

The delivery side of things is extremely shady, and not only because they require cash payment. I keep arranging my schedule to be home for a refrigerator delivery that they assure me will arrive and then doesn’t. First I was told it could be delivered Sunday, which is part of why i purchased the refrigerator from them when I did. Then I was guaranteed a Monday delivery. The salesperson had me write my address and phone number down along with the words “Monday delivery” on a small yellow notepad. After arranging to receive it Monday, I called that day and was told that it was scheduled for Tuesday in the system. They offered neither an explanation for the change nor an apology for the inconvenience nor even a validation of what I was saying. They simply denied it and insisted on a Tuesday delivery. Then, on Tuesday, after multiple calls in which I was assured the delivery would happen that evening, I was told that it wasn’t going to come. They said Wednesday, but they couldn’t say anything about when I could expect it. Am I supposed to be on call and ready to drop everything or risk more delays? I list all these details to show that the problem isn’t merely with the delivery service they use—unreliable as it seems to be—but the customer service in general. They don’t seem to take much responsibility for the services they inflict on their customers.

Went to order a fridge on-line. They said we couldn't because of a serial number issue. Tried to give them a credit card to buy the fridge and we were told they could not take a credit card over the phone. The sales rep said no problem, we will hold it for you. The The next morning wedrove 230 miles to pick it up! We got to the store and they sold it on-line! They are a terrible company! NEVER SHOP THERE!