Ho-Chunk Gaming Madison

You need to get ELECTRONIC ROULETTE!!!!

This place introduced me to the fun of slots! There's so many different games that go on for what seems like forever your first time inside. The staff is always exceptional, especially in light of the pandemic. Everything is clean and looks nice. Plus it's smoke free, which is really important to me! I never imagined I would love gambling so much, but this place made me reconsider. Just remember to set your limits and ideally have a buddy to make sure you play safely!

I was treated very poorly when I ask the security to help me locate my lost $1001.00 ticket. I understand it was my fault, but the security supervisor was disrespectful and rude and did absolutely nothing to help. Called Wisconsin dells location and they said that is not how they handle a situation like mine at all. Sure I would of liked to have found my money,but as a business owner myself. I would never treat anyone the way I was treated. Jaco Hanson was the security supervisor and if one of the guys that work for me ever treated one of my customers the he treated me, they wouldn’t have a job anymore. So bottom line is the staff that I dealt with last night was beyond satisfactory. And when I called this morning the staff wasn’t any better. Not to mention their was no one available to talk to until Monday. Which is crazy if you ask me. A business of that size has no one to handle a situation.nIt saddens me as a regular visitor to both locations that I will no longer be visiting the Madison location as it’s much closer for me. Other than the security staff I really enjoyed visiting that location. As I won big back in 2016. I hit 44,000 and was taken care of really well even offered to have security walk me to my vehicle to protect my winnings. 4 years later they tell me lost or stolen money is NOT their problem.

No smoking allowed is always appreciated. Wish they had more than just slots but always a fun time. Especially when you can manage to eek out a big win. Food is actually pretty good as well and they serve alcohol and soda!

Great ud83dudc4c