First Class Properties

Last February my mom signed on with Bryanna at First Class Properties and the house formerly was listed at the start of April. While Bryanna helped prepare the house for sale, she was also given personal effects from the home as a form of compensation. In a sellers market she brought forth one buyer. Other realtors have indicated things such as improper signage likely contributed to the low traffic. She also was representing the buyer and seller, and in the sellers opinion, she was not able to remain unbiased. This has been a very poor experience.

Was misinformed by one of the property managers, then was told a house was move in ready, looked at the house and someone was still living in it, then the application processor got hostile when we weren't ready to move forward without a move in date. Will not be going back for business again. They were nice up until then.

MILITARY FAMILIES DO NOT RENT OR BUY HERE.nnIt’s been over a year since I broke my lease, and finally I don’t feel afraid to share an opinion without threat of being sued-yes, these people are that bad, I am not exaggerating in the slightest.nIf you have any time at all to find a different realty, I implore you, find somewhere else. I rented a larger house with other military members while I was here, and the number of rude and angry phone calls/text messages/emails were just unreal. I couldn’t even feel safe inside the property I PAID for because of the management, and specifically the owner, Ken Brodie. I’d imagine he’s the one behind all the day-to-day business, because everyone I ever dealt with here sure seems really unhappy with their job.nnFirst. We lived in a neighborhood with an HOA. 1stC Never mentioned that ANYWHERE on the lease or other signing documents. No HOA rules given, no explanation, nothing. We had to find the plans from the original developer of the neighborhood (all the way back to 2005!) to sort through just to find the HOA covenants ourselves. So of course we accidentally got the crazy lady from the HOA all stirred up without knowing it for putting our trash cans where she didn’t approve, etc etc. This woman starts calling 1st Class to tell them we’re doing all sorts of things, and instead of actually asking us what was going on, they started telling us the owner of the house was incredibly angry with us and expected not to hear anything else about our horrible behavior and if we didn’t straighten up that they’d give us a bad recommendation if we rented anywhere else. Well, the owner of our house happened to also be in the military. Weird, because you’d think people in the military might actually check with each other if one of us is angry, especially if they think someone isn’t taking care of their house while they’re away. We did check with the owner, and the owner of the house hadn’t heard anything at all from 1stC. Ken Brodie even made up some bluster about “if I was your attorney, I’d pretend I didn’t know what you were talking about”. Well hello Ken, I really *don’t* know what you’re talking about, and I highly doubt that if you can’t even afford to give people their security deposit back (or even pay rent to the property owners) or fix ANYTHING in the house that you can afford an attorney. Get bent.nnWhich brings me to maintenance. They conveniently leave the responsibility of maintenance of things like the washer and dryer, dishwasher, etc off of the lease as their responsibility to maintain if something breaks. You’re in luck if you have just a microwave and a refrigerator, but screwed otherwise. The almost year I rented from these people, I think we managed to get the ceiling fan in the master bedroom fixed. Not any of the other appliances, but they could hire an electrician to come out at 7 or 8 in the evening! We attempted at least 3 times to have some of the major appliances repaired before just doing it ourselves. Disgraceful. Too bad Delaware tenant/landlord laws in a Delaware favor the landlord.nOh! And one more thing-They seem to have quite poor data management practices, because I’ve had times where I got phishing emails from their staff, months and months after I’ve had nothing to do with them. If you’re concerned too, go elsewhere to rent. I’m serious. If they can’t keep their professional email addresses secure, what are they doing with your social security number to protect it?nnFirst Class indeed. I’ve had better service and experiences on Frontier Airlines than here.

Outside in front and view from road was OK but they put us out back omg so much trash, shady guests, food left in fridge from prior guests, broken glass door not repaired looked like someone tried to break in...

Very rude people and they discriminate against my husband and I constantly. This is the worst place possible.