Walnut Ridge Station

Small waiting area for Amtrak passengers awaiting their late night trains.

I want to bring it to the attention of all who read the completely unprofessional treatment we received as passengers of Amtrak. We waited one hour before our train arrived at the Walnut Ridge, AR station. As first time passengers, we and 4 other passengers were unaware of the procedure for boarding the train. It was not posted, explained at booking, or communicated in any other way. The train stopped and let two people on board and left as 6 passengers were approaching the tracks. I am absolutely outraged that this has happened. When I called customer service, the only remedy given was to reschedule for the next evening for an additional fare. So if you travel amtrak you better be on that platform, because you have less than 1 minute to board.

great