Steve's Plumbing LLC

Worst plumbing company ever!!! I would give negative stars if possible.nNeeded to get two bathroom sink stoppers installed. Called Steve’s plumbing and asked what their hourly rate was. They informed me that they do fixed pricing but we’re in line with the market. Of course they will not discuss pricing over the phone. Went ahead and scheduled them with a $69 service fee. They got their and informed me it would be $618.00!!! Asked how long it would take and he said an hour. Parts were no more than $30. Therefore that is an hourly rate of almost $600 per hour. When I complained they kept arguing that is normal. Going rate around here is $125 an hour. This company is a ripoff. Do not use them. I’m pretty sure most of their income comes just from service calls (he was at my house about 5 min) and of course I had to pay them $69.nnIn regards to your response. You only discuss prices after you arrive and charge $69. Y’all wanted to charge me $618. For the 2 bathroom sink stoppers. Had another plumbing company come do both drains (in fact they just replaced the faucet and drains), installed kitchen faucet, and fixed the shower for $350. You said to check around and I will see that your prices are competitive. I did and still thoroughly disagree.

Craig was our technician. He was professional and knowledgeable. He came out same day to solve our back up issue. It only took one hour. Thankful!

Harrison arrived at the designated time to diagnose our lack of hot water. I was wary that he might try to talk me into replacing our six-year-old water heater, but he found a leak in the expansion tank and a gas valve which was not code compliant.nWhen he finished the replacement, he heard a new noise. Further investigation revealed a hidden major leak from the main tank with a need for a total replacement. This meant undoing the jobs he had just finished and putting in a new unit. Harrison discussed all the options with me and let me choose what to do.nThe whole thing was accomplished in a little more than four hours. The charges were adjusted to reflect the jobs he needed to do twice. He rotated the tank to face the second opening in the utility closet in the garage and he cleaned up completely. Harrison was competent and professional. He did the job speedily with minimum fuss.nI had called Steve's thinking it was the firm my wife had called in the past. It was not, but they will be at the top of my list now.nHarrison is an asset to his company and should be commended for his rapid response, excellent work, and complete service.nThank you.

Just an FYI $89 service fee, $79 fee to cut hole in ceiling to look at pipes plus cost of repair. Was a little irritated about the service fee but even more so about the cutting a hole in the ceiling fee. If I had known that I could have cut the hole myself!!! Feels a little like nickle and diming your customers. No complaints against the technician just in their business practices.

They arrived during the specified timeframe and I was sent an email prior to arrival letting me know who would be at my house, think Uber. They were friendly, explained all options and replaced our water heater. Prices were fair, he refused a tip and put the $89 service call toward our new heater. Thank you, we highly recommend them.