Philippine Airlines

What kind of airline is this? If possible, I will give negative star. This is the most incompetent airlines Ive ever experienced. I book early, they canceled my flight due to pandemic but it’s always the same. It’s the same cycle over and over again, cancel, rebook, cancel, until you find yourself stuck in the place you want to leave. You are so incompetent PAL. Even your customer care is down to negative!

More like 4.5..we came late but they still assisted us..the -.5 is for the 3 months we had to wait for the reimbursement of cancelled flight booked online..

The worst airline i have even used. They delayed the flight over 1 hour without any announcement. Then when I transitted at Manila they kept my passport around 1hour. Idk what they kept it for. Then they wrote the wrong gate on my transfer pass . Actually it was gate 6 but they wrote gate 1. I was trying tell them this problem twice. But they seemed like they didn't care and they DID NOT say sorry to me and said that THEY ANNOUNCE IT. I was so mad. And finally, i thought everything overcame after, but i LOST MY LUGGAGE . IT WAS STILL STUCKED AT PHILLIPINES WHEN I WAS IN VIETNAM. I am trying to contact to them to get it back. And when i got it, THE LOCK WAS BROKEN BY SOMEBODY. Really mad and disappointed with their work way. Never try it again even someone gives me money.

Absolutely useless personnel. I had made a reservation booking online with a quote price and reservation number. They cannot/ will not honour this reservation. I asked them to contact their head office to resolve the issue. I was told they will not do it because they have no direct line with them.

Friendly staffs