Laser Clinics Australia - Browns Plains (Grand Plaza)

Shocking customer service and lack of support with attending to your needs. I’ve been a loyal Laser Clinic client for two years and have received exceptional service from my local Sydney clinic. I’ve recently moved and was assured by the team in Sydney that they would be able to transfer the rest of the remaining sessions to the Laser Clinic of my choice in which Browns Plains was the most convenient. We are talking about another $700 being transferred to another clinic to finish my sessions for the year.nnI went in for my first session & although the therapist was friendly, when confirming my situation I was told it would be sorted. I then go into the clinic for the second time & was met with the owner Michele in which she made it clear that she was the authority and had complete disregard for looking into my situation. She did not bother to check if my clinic had communicated with her on the transfer & was quiet frankly too busy from her social conversation to take her time to solve the incident. She proceeded to make it known that she will not accept transfers, after previously being told differently from staff.nnI was met with disrespect and felt very shamed with not being supported. It was then that I called up management in Sydney and they told me that this is the first time they’ve heard of a franchise not accepting transfers, as they fall under the same umbrella.nnIf you want to put your money to a good service, Browns Plains Laser Clinic is not the TEA honey!

What an amazing experience with the beautiful Butch, I went in for some injectables on my forehand, she was very through and professional. Toke her time to explain everything to me and was so gentle during the procedure. I have had anti-aging treatments many of times and I can say hands down this is the best result I have ever have. I will definitely be back. Couldn’t recommend her highly enough. One very happy and younger looking customer

I had a great experience with RN Butch, I had anti-aging injectables to my brow line and crows feet two weeks ago with amazing results. Very happy with how soft the area looks now, Butch was friendly and informative, I would recommend her service in this clinic.

This is a double edge sword review... Mobi is an amazing therapist. Best facial massage I have ever had and I have had lots. I have now booked all my future appointments with her. The down side to the review... With these reviews Mobi is going to be really hard to book with as she is going to be flat out. Keep up the delightful treatments and can't wait for my upcoming appointments.

Mobie is an outstanding technician. Very friendly, considerate and a highly skilled professional . 10/10!!nAlso the staff are very friendly and accommodating 100%.