Ella Baché New Farm

Vanessa was my therapist and she was fantastic. She walked me through the whole process of what was going to happen. What was happening as she was doing it and the reason as to why it was being done. She was friendly, professional and extremely knowledgeable. As asset to Ella Bache New Farm.nThe salon was very clean and I saw them cleaning the room before and after my treatment so the hygiene is taken very seriously at this salon too.

I had a voucher that I received as a gift, I called up this clinic to book a facial. The lady on the phone made a comment that it was head office on the phone. As it was bought online I assumed this was correct. I was told that it wasn’t a problem and they booked it in for me. However when I arrived on the day they told me they were unable to accept the voucher as it was from head office and they would make no money. It was made out to be my fault and they told me to call next time and properly explain what kind of voucher I had ...EVEN THOUGH I DID!!! I understand they can not accept the voucher as they are privately owned, however I am heavily disappointed of how I was treated on arrival and that they were unable to acknowledge that they had made a mistake and wasted my time. Terrible customer service, would not recommend.nnEDIT:nnI loved Ella Bache until I had a awful customer experience at the New Farm, Queensland. I had called the clinic and booked letting them know I had a voucher, they got the number off me and told me everything was booked in. When I arrived I was told they wouldn’t accept the gift card, I was pretty upset and the lady tried to to touch me to comfort me, being distressed as uncomfortable with people touching me without consent I asked her “please don’t touch me”. I was then told to ring up next time so this doesn’t happen again. I was very confused and upset as I had called the New Farm clinic directly to book, and they were basically telling me to do exactly what I had previously done. I then wrote a review explaining my bad experience and when they replied they said “I shouldn’t have booked online”, which I never did!! I called the clinic asking them to revert what they said as it was an outright lie. They proceed to aggressively tell me that I was lying and then hung up on me. I don’t think I would recommend Ella Bache after that awful treatment as a customer, all I wanted was an apology for my time being wasted but they were just rude and dismissive.

Vanessa was awesome. Really knew her stuff and made me feel very comfortable and relaxed. Loved my treatment!

That post-facial glow!nEverything about this facial was amazing and felt luxurious. Tania was very professional and walked through each step informatively. My skin was glowing for the rest of the day. LED works wonders on acne too. Can’t wait for the next one!

Vanessa was absolutely wonderful. I couldn't have been in safer hands. She was encouraging and supportive, while still being respectful of my poor habits and lifestyle (sunscreen, what sunscreen?!). And her aftercare was spot-on and within my budget.nI walked in with blackheads, dry bits, and lumps; and walked out with smooth silkiness. I'm incredibly happy with the results, and have already recommended her to others...