Fish Haven

Alway have a great time when I visit!!! So many cool little creatures. Never know what to expect, always something different. Love love love the macaws 🦜 The variety of fish is amazing! Not what you would find in your local pet shop, that’s for sure. Huge variety of animals - lizards, snakes, scorpions - fish, yabbies, turtles -frogs, spiders, stick insects, colourful little shrimps (very cool) Uncountable different breeds Crocodile!! And those peculiar hairless dogs that look like little punk rockers! They are the owners pets, and just cruise around, being cool 😎 Hairless cats too! My partner bought a fresh water Eel, not sure if they always stock them? Had a couple there the day we got him. But always something new each time. I definitely have to free up and hour or 2 if I’m planning to drop in!!

Big store, heaps of fish to choose from as well as heaps of tanks, ornaments (biggest range I've ever seen in one shop) pumps/filters you name it. The layout is very cramped, in the main warehouse you can barely walk around all the tanks they have for sale, could definitely use a good tidy up. I can see potential for a really high quality store here. The whole place had a pretty unpleasant smell when I visited that should probably be checked out too. Some of the fish didn't look too healthy, few more dead fish in tanks than I'd care to see in a store, I can understand a few, but if you have that many you should probably downsize your range so you can properly care for them all and keep and eye on them all. Staff aren't the friendliest, but service was fine, Cichlids bought here are still happy and healthy.

I attended the shop in company with my daughter who was interested in getting her first snake. We spoke with one of the young employees -Justin? who was very knowledgeable about snakes and answered a lot of our questions. This review is not about him as he was very polite and it was because of him we revisited the store the very next day to just ask some more questions and make sure we were choosing correctly. However on this day (Father's Day) that we attended we asked the older gentleman who worked there (who I am assuming may be the owner??) if my daughter could hold one of the snakes. He asked us if we were going to buy a snake today and we said that at his point we werent sure. It was close to closing time and when we walked down to the snake enclosures my daughter asked him about how large the snakes grew to as some we had seen were smaller in captivity than in the wild so we didnt want to end up with a potentially massive snake. The male person said that was because they eat whatever they want whenever they want to in the wild so they dont get fed as much in captivity. My daughter asked him so he didnt feed them as much as they would get in the wild and at this point he became defensive saying that he didnt starve the snakes, that they all got fed and that over 90% of the snakes there woulnt grow extremely large. My daughter replied to him that she wasnt accusing him of not feeding the snakes, it was just that we had seen e.g. coastal pythons growing a lot larger in the wild. The male person just appeared annoyed and then said 'Are you planning on buying this snake' to my daughter (who was holding a Darwin python) . We replied that we were just trying to work out that we were trying to make the right decision and with that he just said in a very annoyed tone of voice 'well the shop is now shutting, if you arent going to buy the snake then I want to close up and go home and enjoy the rest of my Father's day'. We were made to feel very unwanted and that we were imposing upon him and it was clear that all he was interested was about making a fast sale and nothing else. This was completely unethical in my view and completely unlike our experience in the store with Justin the day before. My daughter who is also autistic was very upset as she said she just wanted to ask him questions and couldnt work out why he was getting angry with us It was an awful experience for her and it shouldnt have happened. We will take our business elsewhere !

Fish tanks seemed clean, but the rest of the store wasnt, very cramped, and dusty, plus a strong cat urine smell. Prices seem high compared to other stores I have visited. Staffed seemed nice, walked out without purchasing

I bought 2 sling tarantulas from here. I payed doubled what they are actually worth. When arrived 1 was clearly squashed under wet toilet paper during packing. It was flat like it had been stepped on. Refused replacement or refund stating they cant be held liable once it leaves the shop. Maybe trying packing them properly and not squashing them. All my slings I order online and are packed we besides this mob. Do not buy anything from here. You will not be helped. They can easily send u dead animal and get away with it.