PACK & SEND® Cairns

Extremely helpful and a very easy process. It was busy when I went in so be sure to leave plenty of time to organise your shipment.

They are sending our electric scooter back home, since we decided to spend more time in Cairns. Great services and prices!

I have had a similar experience to other reviews below. I took my unboxed computer monitor in on Monday before 10am and was told that to ensure the safety of the item the franchise owner David Sykes wanted to pack it well, so that it might not be sent that day but definitely the next. I was then charged $175 which I felt was very high but due to needing it sent asap I paid it. When I hadn't received a tracking number by 2pm the next day I emailed and then called the store and left a message. On Wednesday I received a stock standard email saying it was now ready to send and providing a tracking number. After several emails back and forth where I calmly explained why I was not impressed with the service for $175, I received an email from the franchise owner David Sykes. He stated that the item was not sent as something came up yesterday. Not satisfied with that explanation David called me and then proceeded to say the item was sent but then after further questioning it actually was still in the store. Deeply unhappy with David's service and professionalism I agreed to pick up the item with a full refund. Huge amount of stuffing around and a waste of everyone's time. Would not recommend dealing with this Cairns Franchise, they are obviously very expensive and don't back up that cost with even remotely acceptable service. Update: Thanks for the offer but I have made other arrangements now. Surely it would have been better to make a good will offer over the phone or when I returned to the store to collect the item and not just when I write a negative review.

Super kind, dedicated staff who have gone above and beyond to help me in a time of chaos (unexpected covid-related relocation maneuvers.) It's easy to see they really care about helping you you make the best decisions when posting items both domestically and overseas. I've been to them a few times and they've taken great care of me each time and truly made me feel like a valued customer. Would recommend them over and over again. Thanks for your hard work, team. It is MUCH appreciated!!!

Easy parking, excellent customer service, very professional.