PETstock

I put my golden retriever in for what I thought was a complete package. I thought when I picked him up his coat felt soft and smooth. When I went to the back of the store to collect him I was spoken to by the person who clipped him and asked for an extra $5. When I pointed out that the package was near $100 i was asked again for an extra $5. The lady at the front desk said it was OK as I had already paid I advance so not to worry about it. It wasn't till I left the shop that I noticed that my dog had been completely shaved to the skin at the back. I have always put my retriever in there for his clipping and a great job has always been done so it came as a complete surprise and shock that he had been "shorn". It has been about four weeks now since he was clipped and he still has a complete bare backside. I also had to remove three knots that he had at the front of his coat which had been missed. I didn't mind doing that but I was disappointed that instead of grooming him like he always had a quick shave had occurred. I went on a Tuesday but don't think I will go on that day again. My poor Rex will have to wait .for some time to recover from his humiliation. Normally the staff are great and the lady at the front counter was just lovely. Glad I didn't have to pay the extra $5 for a job badly done.

Staff have solid knowledge of most products and enjoy the industry they are working in.

One of my favourite local pet stores to buy the stuff I need for my fur baby. Staff seem knowledgeable about their products they have have to sell, but I can't be sure if they have knowledge across all animals and breeds. In terms of products, they have a good range, but other local stores such as Pet City and Pet Circle appears to have stuff that this PetStock doesn't have on their shelves. All and all, this store and its staff are great help.

Big store, friendly, helpful staff, lots of product

Friendly helpful staff, great range of products!!