G.J. Gardner Homes - Toowoomba

We built our home with GJ Gardner one year ago. The initial consultation with the sales rep and colour selection was painless enough, however, dealing with the carpenter (who was terminated by the company mid build), the site manager (who resigned mid build) and the franchise owner was consistently unpleasant and unprofessional. There were mistakes being constantly made during the build with little to no solutions offered. One example, outside area concrete being laid incorrectly with no appropriate solution (or apology) offered. At no stage were we advised when contractors would be on site, which denied us the opportunity to discuss specific requests, as well as allowing errors. Our home was eventually handed over (past agreed handover date) by the receptionist. Neither the site manager nor the owner were bothered to complete the final inspection with us, and to date, we have not received final defects listing with their comments. Since hand over, we have had shower heads fly off the wall, constant leaking taps, the letter box blown out of the ground, peeling paint, water seeping from under the bath etc etc. We were successful with one QBCC complaint where GJ were instructed to rectify a number a defects, and are currently in the process of a second submission with the commission. To add insult to injury, the staff no longer converse with us, and will ‘politely’ ignore all attempts to communicate. The office staff (especially owners) are unprofessional, with inflated egos with no customer service skills. We will never build another home again after our experience with GJ Gardner. I only wish I could leave this review on their social media, but they conveniently don’t offer that as an option.

I had always been very proud of the fact that I owned a GJ Gardner home but a month ago I had a house inspection & discovered that my tiled roof needed $2,400 worth of work doing. As my home is less than 20years old l rang Gardner’s to ask if they thought this was a reasonable time for a roof to last,( my previous home is still fine after 50years.)I spoke to one person who said it was beyond the 10 year warranty time so nothing could be done & l said l wasn’t happy & he said l would have to speak to somebody higher up & that he would contact me but never has. As the roof was likely to leak we had to have the work done but had to pay it in instalments as we are pensioners & not rich. A not so happy G J home owner.

As first time builders, Ed and the team made the whole process seamless and easy. We would be happy to recommend them to anyone.

Ed and the team at G.J. Gardner helped out with out new built home. From Ed in sales, to Sharon in colour selection, and Lloyd and Cory during construction. The whole team made our build enjoyable and easy to accomplish. We were kept in the loop every step of the way and were able to see the progress of our fairly custom build come together. I can highly recommend these guys, and appreciate all the extra small things they helped us out with, as well as the high quality finished product we received, which at the end of the day, is the most important thing.

Ed and the team at GJ Gardner offer a fantastic service. They go above and beyond to exceed all expectations and deliver exceptional results! They offer a product that is second to none and pride themselves on taking great care of each and every client, tailoring the product to suit their needs and really listening to their clients. I highly recommend giving them a call, I have been extremely impressed and I am sure you will be too!