Kevin's Hair Design

I've been coming to Kevin's for almost five years. Best customer service at a very reasonable price!

I truely want to give this salon a 5 star rating, however, my previous (and most recent) experience had been terrible. I want to say that the reason why this is not a 1 star rating is because the haircut is amazing, like, seriously beautiful in technique and style. However, this became a 2 star because of what happened with my recent visit.nnTo be straight forward with you, I came in wanting an ombre look, half of my hair bleached. Because I had virgin hair, this should have been relatively easy. However, it came out to be a mess; one side of my hair is damaged and was literally falling out as soon as I left the salon. After closer inspection, the bleaching was literally a straight line (no blending, whatsoever) and was extremely uneven. Safe to say, my hair was literally ruined. I only left the house wearing a bun to hide the state of my hair was in.nnTo this day, my hair is still uneven. I have considered coming back here for a haircut, but having to go through months of regrowth, praying that my hair will heal with products that costs more than the bleaching itself and unfruitful attempts at fixing my hair, Its probably best you went to some other salon if you want to dye your hair.

Got my hair chemically straightened at Kevin's, based on a friend's recommendation who had her hair chemically straightened there once.nnThe first time, I was happy. Decided to go back to Kevin's the next time I wanted my hair chemically straightened (though I'd moved to Lockyer Valley on a secondment), given I knew they'd do a good job.nnThe second time, the treatment did not work. I went back to show them it hadn't worked and they agreed it hadn't. They said they will fix it for me. However, they wouldn't give me a regular business hour appointment because they did not want to lose business from 'paying' customers.nnThey gave me an appointment for 6.30am on a Sunday morning (two weeks away), though I explained that I no longer lived in Forest Lake and I have to travel from Lockyer Valley. He didn't seem to care that I had to travel so early in the morning to make it for such an early appointment to let them fix 'their error' for a service I'd already paid for. He only kept saying 'i hope you understand' and wouldn't listen/care for my request to give me an appointment at at least 8am.nnKevin explained that his wife will leave the chemical on for an extra half hour to ensure it works. It definitely worked, however, I lost a lot of hair over the next two months and my hair smelled like strong chemicals for a very long time.nnI went back to him a few times to have post hair-strengthening hairwash treatments as recommended by Kevin's wife, hoping the hairfall would stop. However, it did nothing. Further, I had other issues with Kevin -nn1. I once called him to let him know I could potentially be 15 minutes late to my appointment the next day and I'm happy to take a later appointment time if me potentially being 15 minutes late might not work for him. He was very rude on the phone and said that I should have thought through my appointment time before I booked it (I booked it 3 weeks in advance). He told me he cannot move me and he has potentially lost a client because of me. I assured him I won't be late and I made it on time. I shouldn't have bothered because I sat there for 20 minutes waiting for him to finish with the previous appointment.nnI still don't understand how he could possibly lose a client if I was late by 15 minutes or if he moved my appointment to the end of the day. Especially given that I'd always waited at least half an hour before my appointment (before he could attend to me), even though I was always on time, because he prioritised walk-ins (seemed to be his friends) over me. I don't understand how his time is precious and mine isn't. I'd always been very understanding of his urgent walk-ins. I don't know why he was so rude to me when I told him I could potentially be 15 minutes late, knowing very well that he has always made me wait.nn2. Kevin never listens to instructions. I specifically told him not to thin my hair when I got him to trim my hair before his wife chemically straightened it and he started thinning it. When I stopped him, he apologised and said he forgot. And then did it again. Another time I asked for a long side fringe, and he did something (no idea how to explain it) that did not suit me at all.nn3. He takes only cash, which is fine with me, but he won't give you even an approximate price even if you send him photos of your hair and length and explain that I'm not asking for exact figure, I just want an approximate to know how much cash I need to bring with me. It's a pain to have to drive all the way, get a quote and if what you are carrying is not enough, have to go get more money from an ATM. And he is SO RUDE about it and doesn't want to listen to your explanation.nnI've always given him the benefit of the doubt because I always thought that though he has some anger management issues, he is nice sometimes. But that's it, I'm done letting him treat me like that. Never going back.

I do not recommend Kevin. I asked for a trim of 1cm on length of hair, and same for fringe. Was horrified when Kevin cut 1.5 inches off my fringe and the length of my hair. No apology was given for ignoring what I had requested. He laughed and told me not to get upset. When asked why he hadn't done what I'd asked he said he cut extra off because he thought long hair would be annoying. I left the salon with a fringe sitting well above my eyebrows like a school girl and a bob haircut that was hideous. Never going back.

Good service n nice place