Border Express

I tracked my order. Said it had arrived 16th Feb to my Post Office. I pay Australia Post to have my parcels delivered to this address. I get email notifications when I have mail. I did not receive any notification of arrival of my parcel from either Aus Post or Boarder Express. I called Boarder Express to follow up. They say it had been returned to sender and claim to have tried to call me. The number they called was not even close to my actual phone number. They said the parcel had been delivered to the Post Office and say it was rejected.nI called the Post Office. Post Office said they know me, that they wouldn’t reject a parcel being delivered to my Post Box. The Post Office looked up in their system to check if it had arrived and been rejected. Nothing recorded. I believe the parcel never arrived to the Post Office and this needs to be followed up with the person whom claims to have delivered it to the Post Office. Perhaps just drove past it. I will now have to wait weeks, again, to hopefully receive it a second time. I checked the delivery address and phone number provided in my account with the seller and both are all correct. I have noticed in the Reviews that the Boarder Express in East Arm Darwin, consistently seem to have issues with people receiving their deliveries. It is incredibly frustrating given the time it takes for parcels to arrive in Darwin, let alone to have them be sent back, after they have arrived, through incompetence at the Darwin Branch. I strongly suggest this be looked into.

Disgusting service, I wish I could give them A zero star! Do not trust them to deliver a single thing. I rarely review but after two fails with no attempt to remedy. In total frustration, I warn any future customers. You have been warned. Avoid and do not use. ud83dude21

I missed a delivery. Ended up trying to call the company on numerous occasions. No answer. Also emailed Border Express with the contact details on the card that was left in my letter box who just said “we can’t find your order with the tracking number provided.”nHad a day off work, so thought I may as well drive out and see if they have my parcel.nI opened the door to reception, girl was texting away and continued to text away as if I wasn’t there for a further 30 seconds. I said “hey, I’d like to pick up my parcel” and gave her my card. The girl did not say a single word to me and went and got my parcel. Proceeded to not say a single word as she gave me the parcel.nHorrific service, horrific company. Couldn’t be further away from their values - pathetic.

Just the worst experience and the worst company.nnHad an attempted delivery card.nWork business hours so unable to pick up.nnAsked to be re delivered, told that this is not possible despite being given a redelivery option on the card card.nnAnd advised that item would be returned to sender in 3 weeks.nnSuper helpful....not.nnCommitted to deliver 100% what a joke.

This is worst service ever, they don't bother calling you when they attempt the deliveries. They close at 3:00 p.m. Any working person cant pick up their parcel. Never answer the phone.