Brazilian Beauty Cannon Hill

I had an eyelash lift and tint and they completely destroyed my lashes. Lashes now go sideways and are frizzy on the ends. When I called to try and fix it, the extremely rude receptionist told me they couldn’t fit me in for a week and then hung up on me. Definitely will never go back there. $118 down the drain and lashes that will take months to recover. Don’t waste your money with them, there are other places that are much more professional and treat their customers with respect.

Paid $1157.70 for dermal skin needling package and ipl skin rejuvenation package. Had my first skin needling treatment then 4 weeks later was told their ipl machine was not working and had a machine coming so I could only have another skin needling treatment. Another 4 weeks later was told machine hadn't arrived but was coming soon. Was happy to wait another 2 weeks and was promised by store manager that I would be called on the 18th Nov if there was still no machine and be given my refund back. Did not receive any call on the 18th. Waited until the 20th. Called and left 3 messages during the day for someone to contact me. Did not get any contact at all. Went into the store to see someone face to face. Received $689.60 refund but on the brazilian beauty website a full face dermal skin needling treatment states that the cost is $199. Called back to query this amount but didn't get any answer back. Understand what happens with the ipl machine can't be helped but after waiting 3 months for a service that couldn't be provided the least that could be done is sticking to what was promised and following through on what is told to a customer in regards to communication and their refund.

Amazing staff, so friendly, fun and professional, stellar products and top notch services too.nIt's now my favourite go to for all things beauty

I have never been so disappointed and upset before. I had an appointment on Tuesday which I booked weeks in advance they called to say sorry they didn’t have the product in stock for brow lamination at the time there was a delay which is totally fine so I re booked for Thursday at 5:30pm they lady called me the day before asking to move it to 5 so I travelled over an hour and a half to go to this salon as it was recommended to me. I called around 4:40 to say I’m so sorry I will be a little late due to traffic I ended up being 10 mins late. I walked in and the lady was so rude to me I was so apologetic she didn’t care she had no time for me she said I’m late and they work off appointments and because I’m late I can’t go in for the treatment I was devastated as it was for my 30th birthday and I had booked in weeks in advance and they changed my appointment time on me twice. I couldn’t believe how unprofessional they where she just said no can’t help you anymore and that was that nothing else said I walked away in tears. I will never recommend this place to anyone unless you want to be treat like a absolutely idiot go here.nI am still so devastated that all I wanted was my brows done for my birthday and I just got told NO go away so I had to then drive an hour and a half home. All for nothing.

Been here a few times now.nAlways been happy with beauty treatments and Fiona is absolutely amazing with cosmetic treatments - she's very honest and always has great suggestions for achieving the result you are after.