Soren Autobody and SPA

I had a great experience at Soren and I would certainly recommend it! After I got my Groupon and read the good reviews about the place, I booked an appointment then received a text message from Matt to confirm. The day before the appointment, I received a reminder text which was also very thoughtful. My car was done in 4 hours and it was all shiny and clean. I am very satisfied with the experience and I will definitely be back in the future.

I used a groupon for the gold detailing service but it definitely went above and beyond my expectations. Matt was very flexible in scheduling an appointment that worked with my schedule. Honestly, my car had about 4 years worth dirt inside and came out looking new. I would definitely recommend but just note that if your car is very dirty, you may be charged an extra $60 but won't know until you get there.

Would highly recommend their car detailing services, they made both of my cars look and smell brand new! One of my cars smelled strongly like dogs when we brought it in and they used the ozone treatment - now the smell is completely gone. Thank you Matt, we will definitely be back!

If I could give negative stars I would! I was very excited to get my car detailed. I had the appointment booked for a few weeks and it was a gift through Groupon from my partner. I emptied out my car as they suggested but when I got to the shop the person who came out to greet me took one look inside my car and started saying how gross it was. It has dog hair in it and needed an upholstery clean... hence the reason I was bringing it in. I don’t have kids and I don’t have a dog that goes in my car all the time! The dog belongs to my partner and the dog occasionally comes in my car - how bad could then dog hair really be? The guy at the shop looked at my car for all of twenty seconds before telling me he was going to have to charge me extra! At LEAST $60 on top of what we had already paid for! (The gold package!). When I told him I’d be happy if he did his best but wouldn’t expect him to get ALL of the dog hair out. And he told me if he couldn’t get all of it out then he wasn’t going to do it at all! Went on to say that he would pay ME $1000.00 if i could get out “all the dog hair”. (It wasn’t that bad!!) should have taken him up on his offer since he claimed he had such a powerful vacuum! I could have been $1000.00 richer! I asked again if he could just do his best for what we had paid for when he told me - what you haven’t paid me anything yet! You paid Groupon who what, is in Chicago!? They have your money, you should just ask them for a refund. He then stormed off to his office, slammed his door and then slammed off his “OPEN” sign. This place is extremely unprofessional. Is only out to take your money.

Refuses to communicate on Groupon orders. I’ve waited days for them to get back to me on the appointment request and they never did. You can see some of the reviews here that they don’t like Groupon orders. I mean, if you don’t like Groupon orders, then why put it on there? These guys clearly don’t how know how to do business. Would recommend avoiding because this shop has got some serious issues. Thankfully Groupon issued a refund, but still ethically f’ed up that they would just lie about their service and shamelessly putting it on Groupon. Seriously who does that?