COACH

I ordered a purse from here before Black Friday. They told me it would take up to 7 business days to receive. I have been waiting for a week and did not hear back then I called the store and the lady told me the order is not approved. When I asked if it did not go through, why for a whole week I did not receive any messge for that. They said they would not contact client for a refund.....really??? Seriously???? So if I did not call, my money stayed with your company forever??? Great service......

This is my second time experience with sales person at coach store(Richmond Ctr) the attitude ruined my day. I got there and asked about your face masks that I saw online. He said hes never heard about it with a sour face, and hes never looked at me as a customer.I made a promised myself to never ever go to that store again, even if its only 10 minutes walking distance from my house. Last time when I went there to replace my handtag and they said I can only get it if I buy a new handbag. OMG how could you treat a customer with double standards. Its a totally different experience when I go to the coach store at Burrard near downtown..theyre so professional and friendly.

I would rate 5 stars to my sales person May💕. May is a mature Asian lady with short hair. She is so nice, patient and most importantly - honest. She’s being very real to me when I trying on bags. I have enough time to try all the bags I’m interested at the moment. And have enough time to make my decision without pushing by sales person. Unfortunately, the good experience wasn’t last long when I’m about to checkout. A lady with shoulder length hair speaks very harsh to me for no reason. She treats May very harsh, too. she really ruined my mood. I was paying for the bag with hard working money and being treated like sh*t. From how she interact with sales people. I think she is the manager of the store.

Nice place to shop. No pressure to buy. Attendant was very pleasant and helpful

Bought a new bag and matching wallet. Sarah was professional, efficient and polite, making the transaction quick and easy.