Michael Kors

I went to buy a bag today. But the customer service was so bad that I end up leaving the store because they are extremely rude. I was looking for something and when I asked the asian lady there and she was like,” what do you want?” with such an attitude that I just hate. Worst experience ever.

Their staff is extremely helpful, professional & friendly. I was specifically dealing with the male employee the day I went & he went out of his way to help me find a bag that was not in stock at their location. He called different stores to find out if one could be located. The other associates in the store that weren't assisting me were just as pleasant too. I ended up buying a bag & the guy that helped me wrapped it up so nicely in a box with a bow! Very impressive.

the shop staff are all unhelpful and Chinese struggling with broken English, what's more they scam customer by overcharging CND$20.00 on top of the pricetag. I went back to ask for refund they refused. When I point out this ia scam a Chinese woman manager even lauged and agreed what I accused of them being scamming!!! This fashion brand should work on their credibilities before they brand on their image!

Waited for someone to help me find a shoe size for about 15-20 min. Noticed all 3 employees were helping 2 customers but it seemed important so waited a bit longer with 3 pairs in my hand. No other customers were there except us and the customers they were helping. Even after 1 customer was done nobody came by to help. At no point did someone acknowledge us. We left and went to Browns next door and came out with a purchase 10 min later. I love Michael Kors and own several bags, shoes and clothing. I was looking for wedding shoes because it would look perfect with my dress. I will not go back to this location.

Came in to get my watch adjusted and Wendy made my first stop at the CF Richmond mall a great experience!