Mings Diamond

I feel so lucky to have found this place, and with it Wendy. My experience with Wendy from the very beginning was fantastic. I was unsure of what stone size I wanted, so she ordered multiple sizes for me to see and try out in a setting. She was so patient with me as I figured out what setting I wanted and what would look best on me. She was a wealth of knowledge and completely supportive throughout the whole process. She was flexible and easy to contact and never hesitated to provide me with multiple well thought out options. I can't thank her enough and ended up with an engagement ring and wedding band that are beyond what I had hoped for. Wendy is a wonderful person and exceptional artist who managed to take an idea in my head and make it a reality.

Tldr: young gentleman that helped was nice, old gentleman that I presume is the owner, is a complete a-hole and acts completely unprofessional. Went here for a simple watch strap punch with my friend, the young gentleman that helped us was patient. He didn't do amazing job, but I didn't mind due to him providing good customer service (asking us if there needed to be additional adjustments to the strap, how it fit, etc.). After a couple of minutes being helped by the young gentleman, an older man walks in, we greet him as we believe he is another employee, he simply looks at us, doesn't reply, and continues to walk into the employee area. No biggie, maybe he didn't hear us, so we continue to wait. After the young gentleman helped us finish punching the holes, he asked if we needed additional holes punched for a better fit, we did, twice. While we waited for him to add these additional holes, the older gentleman begins muttering something under his breath. We thought he was simply on the phone with someone as he was sitting in front of a computer screen. The older gentleman gets up and walks around, continuing his muttering in Cantonese. He believed that we didn't understand him and he criticized and ridiculed us in Cantonese, saying how we were so picky and needed so many adjustments and that we purchased a watch without first making sure it would fit. We let the young gentleman finish and we pay, then I thank him and let him know I speak Cantonese. He obviously is concerned due to him knowing what the older gentleman said. I turn to the older gentleman and tell him that if he's so unsatisfied and easily annoyed at providing customer service, maybe he shouldn't be in an occupation that is mainly to provide customer service. He coldly tells me to not to tell him how to run his business. To that young gentleman, thank you for helping me and my friend with my strap and being patient. To that older gentleman, I am now not surprised as to why your store is almost always empty. Learn to treat people with proper respect, especially ones that are supposedly your customers.

Sadly no customer service. I've used it a few times for watch battery change and the one time I tried it as a jewelery shop I was very disappointed. Over priced , and very shotty worksmanship .I wouldn't recommend it unless you just want your watch battery changed only... Even then probably better off going somewhere else.

Absolutely beautiful place! Simon was able to help me find the jewelry I needed. Also wanted my watch battery replaced and he went above and beyond any other person would with his service! Definitely recommend 10/10!

They ruined the jewelry I brought them and lied about fixing it. I took it to a different jewelry and they found it out for me. What a scam. I guess they didn't think I'd take them to different place to get it checked.