Courtenay Pet Centre

Had a great experience! We wanted a male baby guinea pig so we called up first. I asked if they could send me some pictures which they quickly did and we called up and put one on hold. They were very helpful in the store especially the one who also said he had piggies and gave me lots of ideas and help purchasing what I needed. I also appreciated them asking if we knew how to bond this one with our other piggie, it shows they really do care who adopts their pets. I received great advice and care for him and I definitely would recommend this store.

Beauty customer service and always have clean tanks for there animals

Staff are awesome. Great selection of fish at really good prices. Was worth the trip up island. Would do it again!

The staff are (mostly) incredibly knowledgeable and happy to educate. Live animals are well priced - low enough to not be a rip off but high enough to discourage impulse purchases - and well cared for. We come down from CR to come to this shop specifically because they're always excellent.

Insulting staff, do not go here! i came here to buy some food for some of my fishes and reptiles and the staff kept rushing me despite no one else being in the store, (must really have wanted to get back to their phone) and ended up double scanning a lot of the items despite me telling them that they may have, they insist that they dint and that everything will ring out properly. As it turns out on the receipt they did indeed double charge me on not 1 not 2 or even 3 but 4!! of my items resulting in a charge of $835 for an order that should have totaled $305. I noticed this right away and asked for a refund but despite me literally just being handed the receipt and glancing over it for mistakes for just seconds as its obvious the double charge, the employee said that they "can not process refunds that where made after the employee has left the till?" anyhow i am still waiting to hear from the manager about my refund.