Pet Valu

The Renfrew store manager took away her support of a local animal rescue group, after years of holding fundraisers for them, holding food/litter drives and being a great supporter to the rescue group. A new rescue started and she has thrown all her support to them. With Pet Valu being such a great supporter of animal rescue groups, she could have very easily continued her fundraising efforts for the animals and divided it between both of the animal rescue groups but because the manager took a dislike to some of the members of the original rescue group, she decided to punish them by withdrawing her support, not thinking that it's the animals in the long run who are punished. I will shop at other Pet Valu stores but will not step foot in the Renfrew one until that manager is replaced. You can't just pick and choose when to be an animal lover or supporter.

Very friendly and helpful staff

The manager is rude and uninviting towards pet as well as owners. Definitely not the right fit for this job. Both Arnprior and Pembroke stores were pleasant to shop at, completely different environment. Telling like it is customer.

Bought fish from there and they didn’t make it through the night and when I went back the one guy was awesome and gave me new ones went up to pay and one lady refused the refund and made me pay then blamed me on not taking care of them will never shop there again worst place ever

The Staff is very knowledgeable about animals & the products available. I find them very helpful in finding the product that best meets my needs.