Whistler Alpine Chalet Retreat & Wellness

3 grand for a room. What a joke

Great retreat. Great yoga classes. Great service and great steam room.

What a mess. Truly unprofessional. I would stay away from this place, unless you are expecting: * unprofessional and discourteous staff, * no means of effective communication with any staff (there is one person, and good luck trying to get them on the phone after you've paid), * ant infestation within the hallway and kitchen, * over-charged cleaning fees, * a cold and non-adjustable hot-tub, * empty shampoo/soap containers, mediocre (definitely not luxurious) beds/sheets/ * over a month to receive security deposit back... We booked the entire chalet for the weekend of our wedding in Whistler. We were instructed to pick up the keys in Vancouver only to find out that the staff had forgotten we were checking in the day we had scheduled. Without any apology or any explanation (other than her cellphone was off), we arrived to the Chalet, with only 4 keys between 14 people, a cold hot-tub which wasn't adjustable, empty shampoo/soap in the bathrooms, and an ant infestation in the hallway and kitchen. When we brought these to the attention to the staff (which, mind you _never_ answer their phone, you'll have to wait until they get around to calling you back...), they didn't care. For the price we paid, I would have much more hospitality. I would suggest staying away from these guys unless you're expecting horrible service.

Very rude phone reception, not forth coming with information or prices or availability Not sure they are even in business - definately not what is described