Bosley's by Pet Valu

I went in looking for a specialized food for my dog with food allergies. I found the staff to be very friendly and knowledgeable.

Feeling very frustrated to not hear back from a representative from Pet Valu (owner of Bosley’s) regarding my account. The employees at the North Vancouver location has kindly informed me that the issue regarding my account is not possible to be modified on their end and would need to resort to contacting head office to fix the problem. It’s been over a month of trying to reach out. An additional detailed follow-up email has been sent on July 25, 2020, but zero response. I’ve been very patient and kind towards the employees because it’s not their fault. More so I feel the issue is being dismissed by Pet Valu. As a loyal customer (for the past 8+ years) at the North Vancouver location, I expected better service...

I've booked for wash two dogs, however the shop assistant reserved just 30 minutes instead of 1 hour. She didn't apologize for her mistake but also tryed to address me the responsibility for this matter since I showed up in the bath area 7 minutes late. As a result I had to left the shop with my two dogs completely wet. This matter is unacceptable; the usual "sorry about that" would have been appreciate, but this time neider happened. Customers service 0 point. I'm so sorry because the others time I had had always good treatment, maybe this shop assistant wasn't in service.

Nice and helpful service with plentiful selection for food and toys. My dog always tries to drag me there as they give snacks out (my lab loves food too much...).

This Bosley's has absolutely amazing service! My lovely dog Neo was allergic to almost everything... They were extremely knowledgeable and helped me find a solution. Very impressed with the staff here! :)