Top Crop Garden Farm & Pet

Among the rudest staff I have encountered and not very knowledgeable about their plants or plant care. I had moved across the country when I arrived here and had no houseplants and needed to do a lot of landscaping. I have been going to Top Crop for most of my needs but, apart from the outdoor garden staff at the main location, they have consistently been rude, everything is overpriced, I've had a few plants come with pests on them, and a big expensive tree die. My husband even refuses to buy dog food at Top Crop because they were so rude to him and we don't even bother going to the Kimberley location because everyone there treats customers like they're a nuisance. I brought in what was an expensive houseplant that died of pests and they (Jen) was so unhelpful, rude of my circumstances (it can be difficult for me to make arrangements to get to Cranbrook), and wouldn't even acknowledge that there was a possibility that it came from the store with them (which exotic plants often do). To top it off, the cashier was then nasty and sarcastic towards me. That will be the last time I check-out at Top Crop. Honestly, you can find a lot of the same plants at Home Depot for much cheaper (even 1/4 of the price!) and somehow survive better than Top Crop plants. If you want native plants just go to Nupqu nurseries, the staff are extremely friendly and knowledgeable.

If I could rate this business minus 5 I would, which is unfortunate since up until now I would have rated Top Crop as a 3 to 5 star business. For the first time I had a problem with a purchase and was extremely disappointed by the owners unprofessional rejection of my claim. I purchased a 100 foot by 4 foot roll of landscape fabric which was marked as having been UV protected. After installation I had to wait three weeks before I had mulch to cover the area but the fabric disintegrated (literally turned to dust) within this less than three week period. When I drew this to the attention of Top Crop I was informed that the owner would not replace the product, indicating that it needed to be covered with mulch immediately upon installation. The product does't say this and other landscape fabric I have used is still solid after years without cover. I understand that UV will shorten the product's life but given it was marked UV protected and had an over 15 year life it is clear that this product was defective ... it hardly lasted 15 days never mind 15 years. I have shopped at Top Crop Cranbrook for over ten years and spent almost $4500 this year alone. The response from the owner to my concern was not only disappointing and insulting it was also a confirmation of the mean spiritness of this business. The product was either extremely inferior or it was flawed ... I'd like to think it was the latter since I always felt that Top Crop provided good quality product. If it was the later, I would think that a wise business would want to ensure that they didn't sell more of it and would rectify the situation with their supplier. Given that this purchase represented less that 1% of my spend at Top Crop this year I'd suggest that treating a customer this way is very short sighted ... since Top Crop has a local monopoly in some areas I will be forced to continue to buy from them but I can assure you when I have other options (and there are other options in much of their product line) I will go there. So ultimately Top Crop will loose a lot more custom than the $40 this item cost not to mention the negative publicity any time someone asks me about this business. .

Beautiful 🎄 display.😊 Product available and a warm welcome with assistance.

We enjoy our road trips to this store. We travel to Cranbrook just to go there! AND we love that our dogs can go in with us!

I've been purchasing from Top Crop for years. All my previous trees have rooted and grown over the years, as I've lived in various parts of the area. The trees I bought last spring were doing fine, but didn't last the winter. I inquired about taking them back, but was told that they"can't just give away trees, if they did it for me. they'd have to do it for everybody". I thought they guaranteed their trees for two years if you buy their grow bundle with the trees ( which I did). This time, I was told that because I didn't buy their warranty, I would not get replacements. I'm very disappointed in this establishment. I've never heard of buying warranties for trees, it was the first I've heard of it. I will never step foot in Top Crop again. They have a large selection...but do not guarantee their items they sell, and they are overpriced. Never again.