Ann-Louise Jewellers

Had two watches repaired. Excellent customer service & work at a very reasonable price.

I would give zero stars if it was an option. Went to the Willowbrook location today Dec 14 to return a Christmas gift my husband gave me. Clearly on the receipt it reads Christmas returns and exchanges accepted until January 7, 2020. The manager Allen Lee refused to issue me a refund, only exchange. I kept asking why he couldn’t issue me a refund as it is clearly stated on the receipt that I was well within the timeframe but he had NO explanation because there was NO explanation other than the reason that he didn’t want to be in the negative sales for the day. I have worked in retail before and can only come to this conclusion. He just kept replying “I will not issue you a refund and can’t talk to you anymore”. What kind of answer (and manager) is that? Couldn’t even provide a explanation to backup his policy. I plan on taking this action further as he was completely wrong and went against company policy by not issuing a valid refund to a consumer. On top of that, he inconvenienced me as I will need to go out of my way to another location to make the return.

Got my wedding bands here. Love the ring and the price. I forgot the name who took care of us. But she speaks Spanish. Wonderful lady and very helpful.

this place have an amazing selection of watches and jewelry! I came in looking for a watch for myself and did not leave disappointed . Afsoone helped me to find a nice Tissot watch she was very professional , friendly and informative. I highly recommend checking out the store before looking anywhere else. They also have the best deals in town!

Very helpful sales staff. Great deals compared to other jewelry stores in the mall