Michael Hill

I went there last week. Spoke with one of the staff who was not so friendly & quit Rude I asked for the manager to address my concern & decided to leave the store without any purchase. She was speaking with a gentleman who was apparently their Regional Manager. Roya, the store manager and Chris, the Regional Manager left their conversation & she listened to my concern patiently She apologized and asked me to give them a second chance She spent quit a long time try hard to change my experience to a positive one At the end I was convinced to purchase the ring & I left the store feeling much better I definitely recommend her & she is my go to for jewellery

dealing with Michael hill used to be great. I had outstanding service when i first became a customer years ago. since then the service has declined. I recently purchased an engagement ring from them, went through the process the first sales rep was great I came by several times and each time was good. when i finally made up my mind on which one I wanted to go with i unfortunately dealt with another sales rep who when i asked how long it would take to resize if it needs to be she simply said not long. (my fault for not delving deeper into their definition of not long) 3 weeks.. while this was a shock it wasnt enough to sour the entire situation. I originally intended to purchase the ring in full however they offered an 18month no interest plan which sounded good, why not keep the capital for other things. Fine. I set up the online payment and off it went. there was a kerfuffle online and for what ever reason the payment didnt go through (my guess is my computer didnt fully process) my bad they give me a call a couple months later we look into it. all is well. until i get another call saying I owe more than first anticipated. i go look online and my monthly payments are coming out what could the issue be? because of the previous issue i now owe over $150 in interest.. failed to notify me. after a bit of heat they agree if i pay the full amount now. i will be off the hook for the interest. After putting down the phone and realizing in full of what she said. 150 a month interest on my bill leads it to over 80% interest per year? So either she mispoke (i seriously hope so.) or this isn't legal. anyway i'm sure that portion is simple human miscommunication. either way the tactic worked and i paid immediately. The fact they use tactics like that shows what level of company you are dealing with. Luckily I have the funds to pay it out. As a warning to those who are using their credit services. do not do it. ever. I won't be shopping Michael hill for anything further.

I was in there last week and witnessed the store manager roya yelling at her staff and talking down to them like they were garbage. All the staff was friendly and helpful; but that roya chick was downright nasty. You don't talk to your employees like that, let alone in front of potential customers. I'll never shop there

Well bought a wedding set here and the wedding ring broke freely out about 1/4 and was lost as it wasn't felt. Just normal use. They wouldn't even discuss repair without the missing piece and accepted no liability . Rudel at that.

I went in to have them check the clasp on my necklace my husband bought just over a month ago and they wouldn't even look at it even though he paid for the extended warranty. The women was very rude and not willing to help in any way. We won't be shopping there again and we have done a lot in the past...they have just lost good customers!