UniCredit Bank Czech Republic and Slovakia

Disappointed with this branch. So I went to the Bank on 24th November in the freezing cold weather. I know bank staff goes on lunch break at 12:45pm so I went there at 12:10's .. Due to covid restrictions I had to wait outside which I didnt mind at all. There was a guy in front of me waiting as well. The security guy came outside and asked me what I need. I told him that I have new Identity card which I wanted to submit he told me to wait outside. So I started to wait. As I was waiting I saw 2 women came after me and security allowed them to go inside as they knew someone who was working at the bank. Now its 12:45pm and slowly every staff is going on a break but they didnt tell me anything so I kept waiting outside in the freezing weather until 1pm when I got frustrated and when inside to ask the situation. Then security guy shows me the sign that lunch break starts at 12:45pm so what the heck I was doing there waiting for almost 45 min just for them to tell me they were on Lunch break. Amazing service 👏 🙌 👌 So much disappointed with this branch.

the worst branch in the world. Olga, the teller at the bank was so rude and unfair. Never go to this branch.

First of all, their exchange rates and service fees are robbery. Maybe I would excuse this but when I opened my UniCredit account several years ago the service was good. I don't know what has changed but I cannot wait to never deal with these people again. I get the feeling they get tremendous pleasure at being unhelpful and saying no. My NPS for UniCredit CZ would be -10. Maybe I would recommend then to an enemy. Probably not. Truly terrible service, cannot wait to close my account and never deal with this bank again.

Unfortunatelly ,very bad experience. Come there, they hadn't any clients, it was around 11 morning. Ladies there pretended thety cannot see me, just spoke to each other. Just after my look on SBS guy one of them started to pretend that she see me and told me to sit without any Please, Welcome, Good day. She was poisoned with doing anything and all the time played with nails and played with fake eyelashes. Never ever again! There are better offices of Unicredit, but its not this one!

Disgusting service, terrible internet banking, poor communication, unprofessional and unfriendly staff. Closed all accounts.