Raiffeisenbank

I visited the branch recently. It was fine, without lines and waiting.

Great satisfaction at this branch, specifically with banker Maria Takáčová. Quick and above all professional negotiations to my complete satisfaction. I give her 6 stars.

One of the few branches where decency and professionalism go hand in hand. But it's about people. Thank you very much

Hypocentrum inoperative, employees are reluctant, have no time for anything, all they say is whether you make an appointment or call the headquarters in Olomouc. Totally useless to go there.

If you want to start binding your current branch / bank, come here to solve something. My past experience: 1) When you come for a new card and there is no one on the info card, you stand in front of the cashbox where they will tell you: but you need a banker and not a cashbox, so you waited unnecessarily. If you subsequently ask if you can go straight to the free banker, they will tell you from the earliest you have to the information desk where the banker assigns you (no one was on the information desk all the time). 2) When you come for a new card and ask directly how it will be with the PIN, they will tell you the same as the previous card. When paying in the store, find out that this is not the case, the old PIN does not work, you do not pay with the card and after calling the info line you will find out that your PIN has forgotten your new PIN because it is in another safe. So you have to go to the next business day again for this branch. 3) when you need confirmation of ownership of a finance account, they will tell you on the info line that you can generate it for 200kc and send it by email when you say that you will not pay 200kc for generating paper from the template, . When you subsequently call the infoline, that you can not find the contract in the banking, so they tell you to find it on the branch. At the branch then they will tell you that they do not have a contract for keeping your account, but you will find it in the archive for 500kc per hour. If you subsequently ask about the original 200kc confirmation and you say that you could get this over the phone on the info line and that you are unnecessary on the branch and that you just waste your time, they will tell you by phone about the ownership of the account and sent to the email is not maybe, so you are unnecessarily on the branch - which I checked here and it is not true. 4) when you are withdrawn from ATMs in Nepal twice, so you will see a few hours after showing a duplicate blocking of the transaction on the infoline that it is necessary to send scanned and signed form. When you tell them that you are on the trek under Anapurna and unfortunately you do not have a scanner, so they will tell you from the whole situation you can solve at the post after returning home (this information has cost me 987 crowns to call the rb for calling from the border). When after the return of the house you visit the first working day of the branch, so after explaining the whole situation the banker says that you had the whole situation immediately, because the transaction has already been hired and sent and now it is necessary to submit an insurance policy, where I had the card insured ( I insured the card before departure by the most expensive card insurance from rb). If you subsequently call the insurance company, they will tell you that it is not possible to resolve the insured event and it is necessary to first file a transaction complaint with the bank. If you visit the branch again and explain your problem again to another employee, he will tell you that he was normally mortgage and that the systems did not work and whether you could come later to prepare a complaint. So you will go shopping near Billy and after returning to this banker and from another client, who has meanwhile gone, so that you can prepare yours. When you dock it, they told you that the complaint about the complaint is not ready and you have to explain the whole situation to another banker who has your time! Please explain this situation by sending a complaint, which will not be acknowledged on the 29th day after the claim is lodged. Subsequently, you finally make a statement to the insurance company, where you are denied insurance claims after three days, because the bank has verified successfully at the ATM. The result is that your means, erroneously honored in the selection of twice as well as maximum bond negotiated pres rb do not see, to the total loss you add 1k crowns per phone + wasted time and you have "pleasure" you are clients of this bank and branches where it is necessary problem to explain 4x + 1x insurance which you bank recommended. As I said at the beginning, if you want to start tying your existing bankers, you start coming here. Edit: 22.07.19 I was back on the branch and everything OK