Equa bank a.s.

It was the only bank we could open an account in. All the others either required a residence certificate, or didn't speak English . We were very happy about the service. Mr Jakub was nice and spoke very good English. And the bank is open until 9pm!

Avoid becoming their customer if you’re looking for a BANK! They are unable to do anything at the branch. They cannot access your account, they cannot carry out requested transactions or do anything without you having a Czech phone number. My phone including my wallet got stolen, I have not been able to access my money in order to get a new phone or SIM card. What’s worse is that the administrator sitting behind his desk at the branch burst out laughing in my face when I came to them with my problem, simply saying “oh, hahahahaha, you won’t get your money without that phone number, hahahahaha”. This is obscene! I have never seen such unprofessionalism. What’s worse is that you can’t even get in touch with anybody over the phone. Meaning I still haven’t been able to cancel my card!!!

Perfect service, fast, polite and competent banker. My account was open in 5 minutes, all options explained and all documents signed. English and Czech languages are available here for you.

BAD customer service. If you are a foreigner do not open an account in this bank. Their customer service HANGS UP the calls because they dont have English speaker customer service agent.

Very fast service, well prepared staff and super kind customer service.