mBank Pankrác

We wanted to refinance mortgage. Very unprofessional and impolite older blond lady basically kicked us away.

Disaster. The elderly lady there is pathetic. Extremely unprofessional overall experience, they have no clue how to use their internal system and are typing with 1 finger on a keyboard. Worse thing is they had a problem with my Polish / EU ID and passport and were unable to handle it without an escalation to the branch manager (a very young fella - who is at least able to read from the screen and type faster on a keyboard - yes, with 2 hands). The worsed thing is that I had an account there for 10 years and they sent me a request to come to the branch and bring my new ID just very recently, and still could not handle it, asking me to contact mBank Polish HQ as they simply 'follow their orders'.

This bank locked me out from my funds for two months and staff proved completely useless in helping me out. I was also unable to withdraw money or change associated phone number. They also require additional documents never required by other banks. I switched my personal account to equabank which has better rates on everything.

According to web the location at Pankrac is open until 19:00 on working days. I came there around 17:30 (Tuesday) but bank was closed. Also, they do not have machine to deposit money.

Poor service and awful assistance. Not professional.