Česká spořitelna, a.s. - pobočka

Branch nice, welcome also, unfortunately the approach of the employee completely unprofessional. Without a single interest that one does not ask oneself, he did not say so. And I'm not talking about the "willingness" to answer a question by e-mail. I got a strict answer that it was obvious that I was very annoying and moreover I did not even receive a specific answer, just such a "fog". When I asked for an answer, I did not receive any reaction for sure. Still, there is competition, the environment in CS has not changed at all in 15 years of my experience, on the contrary, it has worsened.

At the bank, I was asking for a card to change my last name. The envelope with the new card came to a new name, the card was old. When I came to re-apply for a new card, there was a queue at the branch. I would expect them to take me preferentially (and they would probably take it), but I was told to wait and prepare to be for a long time. I would expect more helpful negotiations when it comes to their mistake.

Friendly and kind lady. Super services

I booked an appointment with a personal banker over the internet. I arrived 5 min. before the start of the meeting. After 20 minutes of waiting, when no one noticed me, I contacted the counter worker to ask where the colleague with whom I had an appointment was arranged. I received information that the colleague was either ill or on vacation.

Insanely slow operation, you come with a simple request, wait an hour, take half an hour, open 3 counters out of 9, and staff will offer you a million other products, making it stretch. After all, as in any branch crazy CS.