Air Bank

This is the most incompetent and unprofessional banking institution I have ever encountered. Standard day to day actions such as getting your card delivered to your home address are beyond them, on top of that, when their delivery service provider doesn't bother trying to deliver your card, they suggest you take time off work to collect it in the post office. Customer service is terrible, they just keep repeating themselves even though you've told them delivering to your office is more complicated and given the issues with delivering to your home you have no confidence in the abilities of their delivery service. When you go to a branch, you most often encounter some child who looks no more than 14, who obviously hasn't the first clue of banking other than the substandard training delivered by probably a slightly older child giving, you attitude about apps and refusing to answer straight forward questions without the attitude of a petulant child. Ultimately, to avoid the annoyance, go to a real bank, with real staff and real service level agreements

I want to complain about the service I received yesterday(or better I did not receive). I received a Text message on czech language,that my Account was blocked. I called bank and nobody answered.I went to the Air Bank yesterday in the Shopping Centre Palladium (Prague) between 16 and 15 o'clock to ask them to unblock it. Two women were working and none of them spoke english. Not even as much as to say hallo and good bye.I showed them the Text (which is on Czech) but she didnt even look at it and was just talking something that I did not understand. I do not need that look from your employees to give me the feeling that its my fault not to speak Czech(and I am in this country for very short time). Air Bank was promoted as a Bank good for foreigners. Is this really your service? I do not expect perfect language skills but I do expect them to try and help. The Money on the Account is mine but you are not giving me access to it because my account is still blocked. Is that your service? How should we solve this problem if we cant even understand each other or to be more specific,if your employees dont understand english,not even 2 words like-blocked,and unblock?! I will be looking for an other bank when this problem is solved,where they do help if I have an issue. You should really work on your Service otherwise you will loose more and more clients. And I will tell people not to use your bank.

Rude and incompetent service

The best experience with a bank in the Czech Republic. Today, Miss Lucie Stříbrná paid attention to me and her willingness, patience and smile improved my whole day. I didn't even have to wait, and she immediately went to meet me at the door with a wide smile that was visible through the veil. I recommend visiting and will certainly be happy to advise. From today, I also like the bank. Thank you

Nice staff and always help ..