Map
Detailed Information
- Place Types Bicycle store
- Address Hollestraße 3, 45127 Essen, Germany
- Coordinate 51.4531372,7.0163347
- Website https://www.smythstoys.com/de/de-de/
- Rating 3
- Compound Code F238+7G Essen, Germany
Openning hours
- Monday 3:00 – 6:00 PM
- Tuesday 3:00 – 6:00 PM
- Wednesday 3:00 – 6:00 PM
- Thursday 3:00 – 6:00 PM
- Friday 3:00 – 6:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
The staff at the store were very rude and had absolutely no consideration about the customers
Sometimes wrongly labeled articles, in the case of complaints and / or exchanges, the employees do not react particularly friendly (as if you wanted to pull their own money out of their pockets). A completed training would be very good. The branch manager wears the mask on his neck, some of the employees also wear the mask on his neck, or just keep his nose clear. A single young man who probably doesn't have much to say there, was very friendly and helpful the whole time. Rest of the staff is just a shame for this job.
One of the remaining toy stores in the city of Essen. Since the takeover by Smyths, not all articles are always available. It is a gamble whether you have the item you want in stock there. Unfortunately, the staff cannot help and a replacement item is not offered.
The shop is on the lower street level (Gildehoftunnel West) and cannot be seen from the upper level. It is only a few meters to the main station. There is no direct barrier-free access from Hollestrasse.
Extremely annoying and almost unfair advertising on the shelves are discount campaigns that are not deducted at the checkout. When I pointed out, they only said with a shrug "the offer money in two weeks, I don't know who did it" so you are then forced to decide to pay 10 € more or to explain to a crying child why no lego can be obtained after all.
Staff absolutely unfriendly. Was of little help when I was looking for something. The staff treated me like I was dirt. Absolutely impossible and I will never go shopping there again.
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