Bianchi München

Advice and support (I can't say anything about the business in Munich, never been there, I live in Sweden) In the middle of the corona crisis, I made it through to order a new bike and have it sent to my hotel in Italy. Sending to Italy was not possible at first, but after a few e-mails back and forth it was. Which tools I need for the assembly remained unclear. Some models Torx other Allen claims one claims So I bought Allen and Torx for 30 euros, as these are considered deadly weapons in hand luggage I had to check in the hand luggage - another 30 euros In the end, all the tools were available in the bicycle box - so all for free because of bad advice. The production and delivery dates remained unclear for weeks. Eternal mails back and forth. When it was finally clear, the planned plane was fully booked. A few days later I found a more expensive plane with a lot of effort Many questions in my emails kept going unanswered and I had to keep asking to get an answer 2 bottle holders should be included - not available Bianchi was aware of delivery problems at the time, could have simply brought his own if I had been told - but no. Should I die of thirst in the Italian heat? As a small compensation for costs, bad advice and lack of bottle holder, I asked for a Bianchitricot The computer system could not deliver this (???) and the costs were not reimbursed either I am satisfied with the Bianchi Aria E-Road Sometimes even very satisfied Not at all with the advice and support from Bianchi Customer Care The only reason for 2 stars and not just one is that you can easily change a wrong order.