Swapfiets Mannheim

Total chaos: Because of Covid 19, only meetings with bike handover can take place, there is no contact person and service. When I returned, nobody came to the meeting point. After a telephone consultation, I parked the bike at the shop. Then I received confirmation that the bike had arrived. Now after 2 months I read that I shouldn't have specified the bike u. that Swapfiets continues to demand the monthly fee ..... without words! I can only warn!

In Mannheim still no service / no pick-up, shop closed, apparently still due to Corona. Online order possible, but delivery date is 2-3 weeks in the future. Appointments for delivery are offered, but suggested delivery times are completely ignored. I think the concept of renting / swapping bicycles is great, but currently not well implemented in Mannheim. Hope you will open again soon & your offer will be better again.

I was welcomed super nice! Despite my doubts and many questions, the employee took a lot of time for me and explained everything important to me in a really nice way. :) The bike is a bit heavier than ordinary bikes, but I feel well served - bike lock, front and rear lights and great service! Deserved 5 stars! :)

When I visited in mid-March, I was greeted warmly. After describing my defect, the bike was replaced immediately, as the repair would have been very expensive. The new bike had no defects and I was able to leave the workshop after less than 10 minutes.

Very friendly and uncomplicated service.