MEGA Bike - Kiel Hassee

The Service was 5 Stars. Post Sale Service Keep the Same Standards. Thanks!

Megabike in Kiel Hassee helped me fantastically quickly with a repair within 2 days! When driving, the speedometer is torn off and with it the electric assistance is gone. The weekend is saved and I can go on tour again. THANK YOU :)

1st visit top, 2nd visit impossible. I came for the third time with my new e-bike because the chain jumped in top gear. The employee said on the phone that no error had been found. On the way home, the chain jumped again. So turned around and reported to the employee. He did not want to believe it and has denied the mistake several times. Nevertheless, he said that he would exchange the chain cassette out of goodwill. So I then waited over 45 minutes until the employee came to me and explained to me that he had now found the error (which had previously been denied several times): It was the engine and not the chain and this was a bigger problem. There was no apology, no compensation, nothing ..... so they would have sent me home with the broken bike if I hadn't followed up. Really an absolute outrage. I am curious when I will get my bike back and whether it will finally be ready for use! Once it's done I won't be entering this shop again !!! You'd rather drive a little further and have better service there. It's a shame, the small branches can't hold out like this! Customer friendliness does not seem to be known to this employee at least !!!

Competent advice and a large range. Workshop sometimes not meticulous enough.

I bought an e-mountain bike from Megabike 24 Online. Very nice and competent advice by phone in advance, the order went very smoothly, I was always informed about the current status and the delivery took place within 4 working days, perfect for me. Of course, I hope that the service will also go so smoothly in the event of possible warranty claims - so thumbs up from me!