B.O.C. - BIKE & OUTDOOR COMPANY GmbH & Co. KG

Often reviews are only written if something has gone wrong, which I would like to address explicitly at this point. I have been a regular customer of the business for 5 years now. I have always received good and competent advice, even with complicated problems. Only once did the workshop make mistakes, but they were quickly and effectively rectified. Overall, I have the feeling that I am talking to salespeople / mechanics who, like me, are enthusiastic about the topic and can therefore recommend the branch without reservation.

BOC Schwentinental is an official Ghost specialist dealer, but is still not able to order a bearing set that is available from the manufacturer for a fully bought there. Allegedly this is not available for an indefinite period of time and one could not or did not want to help me. At the same time, Ghost installs special bearings with an extended inner ring instead of spacers, which no one except a dealer from the UK can deliver. This is what service looks like in reality! You ask yourself why you bought it locally.

Good bike shop. I have now bought an e-bike there. Seller was very friendly. The bike was ordered from another shop to this branch without any problems and without obligation. The purchase was also wonderful and the seller even worked overtime because of me. Really great! The next day I went back and wanted to take out insurance and get top advice again. I briefly noted there that there was a small problem with the bike. The consultant went with me to a colleague in the workshop, there I briefly described the problem and the solution was there. Less than 10 minutes later I had my bike back. A week later Robin I went back because I wanted to buy luggage bags and what should I say? Again a great advice and no rumbling as you know it from other "salespeople". In a couple of weeks I will go to the first inspection, which was included in the purchase price. In short: a great bike shop where all employees are there with their hearts. This shop has really earned the 5 stars ***** Thank you dear BOC team

Got my dream e-bike - delivered in a relatively short time - at an absolutely fair price. Manufacturer-related problems were dealt with generously and fairly. I am very pleased!

Very very nice and detailed advice, reservations without problems also possible by phone. Super Service