Map
Detailed Information
- Place Types Bicycle store
- Address Poststraße 3, 72072 Tübingen, Germany
- Coordinate 48.5169678,9.0591751
- Website http://www.transvelo.de/
- Rating 4
- Compound Code G385+QM Tübingen, Germany
Openning hours
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 7:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 9:30 AM – 4:00 PM
- Sunday Closed
Photos
Reviews
Brought in an old/broken bike that needed some basic repairs. Technician was friendly and understood that I did not need a perfect/fully-repaired bike, just a bike that works. Price was very fair (~50 euros).
Reasonable price and good service.
I think overall this is the best price/performance ratio bike shop in Tuebingen. I mean, they are not cheap nor expensive, but they do the great jobs and give lots of useful advise.
Most young staffs one ground floor and one machinist speak good English, but even my German is terrible, they still help me a lot.
Charge me 20 euros for 5 minutes of work. Came with a problem left with a different one. Had to wait ages. If you're going to charge that much for so little of your time, give the customer a quote.
There was word in Tübingen that people in this bike shop were nice. Decided to go as bike was making a clicking sound when going uphill. Asked the guy to also ride it in case something else needed attention, as the bike wasn't used in a year, to which point he quoted a price of 65€!! 65€!!! When I asked him what was the reason he was asking this price, he was unable to explain, to which point I told him I am not paying 65€ so that he rides the bike for 1 minute to check if something is off. Just told him to address the clicking sound. Naively, I told him to repair as he thinks appropriate, for up to 100€. Two days later I went to collect the bike and was presented with a bill of 99.96€, for replacing the whole cassette in the rear and one of the front cogs. I asked them if they checked the brakes, told me "we have not touched them, it wasn't in the price". Bike now makes a different sound and brakes (a 3-second adjustment) weren't even checked. I feel that I have been ripped off and will never go here again, plus any people I know I will advice them against going here. This is no way to treat your customers and is not professional. You should be ashamed to run a business like this, I don't find my money on the street to just give you any ridiculous price you are asking. I would have appreciated to be treated fairly.
Terrible customer service, not very good selection. It's the only medium to large sized bike shop in Tübingen so they can get away with being substandard.
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