Map
Detailed Information
- Place Types Post office
- Address Calle Sánchez Tagle, 4, 39330 Santillana del Mar, Cantabria, Spain
- Coordinate 43.3887345,-4.1097937
- Website http://www.correos.es/
- Rating 1.5
- Compound Code 9VQR+F3 Santillana del Mar, Spain
Openning hours
- Monday 8:30 AM – 2:30 PM
- Tuesday 8:30 AM – 2:30 PM
- Wednesday 8:30 AM – 2:30 PM
- Thursday 8:30 AM – 2:30 PM
- Friday 8:30 AM – 2:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Impossible to contact this office by phone, no matter what time you call. Today I went to send an urgent registered letter, there were 5 minutes to close the office and they did not answer me. He told me to go to the Torrelavega office to do the management, which would take less than a minute. UNEXPLAINABLE, I don't understand how people like that work in a public service.
The hours of this office are from 10 am to 1 pm but it is not always followed.
They don't pick up the phone. I have called several hours, several days, in a delayed way and do not even bother. Shameful.
They lost a certified letter from my insurance, I claimed it several times, and when I wanted to put a claim sheet, they tell me that I can not do it because I am the recipient, only the sender can do it. Situations like this are what explain why Correos is as it is! And if that were not enough, the opening hours are from 9:00 a.m. to 1:00 p.m., finally ...
Nefarious experience, they don't even bother to pick up the phone, I've never seen an office that works worse.
To send a package that we needed some previous labels, we asked if he could print them for us, since it was Correos Expres. By requesting the email from the Torrelavega office, he changed all his willingness to help. That we go to Torrelavega to print them. I understand that we entered open, but 10 'after managing it myself, it was time to leave. We gave him many options, but it was: if I had labels, I will manage it for you, but I will not print them.
What can we do. I guess Correos doesn't care about "a bad user experience". That is why new companies are born with a different experience and customers are taken away.
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